
Fraud Team Leader
5 days ago
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job DescriptionThis BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choices in all areas of back-office & call center.
Company DetailsCompany Industry: BPO Company
Work Schedule: Shifting Schedule
Work Set Up: On Site
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Leaves Annually
- Manage the team's daily operations, including knowledge, procedure, and attendance compliance.
- Handle customer and internal stakeholder escalations
- Offer team members regular mentoring, structured reviews, and performance feedback.
- Work together with training and quality departments to bridge knowledge gaps and promote operational excellence.
- Maintain a high standard of service quality and adherence to contractual duties.
- Initial Interview
- Final Interview
- Job Offer
- Bachelor's Degree holder
- With 3 years of experience in fraud financial role (4+ years in relevant field)
- Has experience for at least 1 year in team leader role
- Amenable to work on shifting schedule and on-site
If the position requires you to work overseas, please be vigilant and beware of fraud.
- If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.
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