Fraud Team Leader

4 weeks ago


Taguig, Philippines J-K Network Services Full time

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choices in all areas of back-office & call center.

Company Details

Company Industry: BPO Company

Work Schedule: Shifting Schedule

Work Set Up: On Site

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Leaves Annually
Responsibilities
  • Manage the team's daily operations, including knowledge, procedure, and attendance compliance.
  • Handle customer and internal stakeholder escalations
  • Offer team members regular mentoring, structured reviews, and performance feedback.
  • Work together with training and quality departments to bridge knowledge gaps and promote operational excellence.
  • Maintain a high standard of service quality and adherence to contractual duties.
Recruitment Process
  • Initial Interview
  • Final Interview
  • Job Offer
  • Bachelor's Degree holder
  • With 3 years of experience in fraud financial role (4+ years in relevant field)
  • Has experience for at least 1 year in team leader role
  • Amenable to work on shifting schedule and on-site
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

  • If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.
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