VoIP Support Engineer

3 days ago

Manila, Philippines CoDev Full time

CoDev Manila, National Capital Region, Philippines Shift Details Working Shift: 6:30 PM – 7:30 AM Central Time (CT) / 7:30am - 8:30pm PHT Candidates who can work 10-hour or 12-hour shifts would be great (they will be working 4 days a week and will have 3 days OFF) Duration: 3 weeks to 1 month. Training shift: Starts at 12:00 PM or 2:00 PM CT / 1:00am or 3am PHT What You Will Be Doing Perform pre-sales engineering and provisioning tasks Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment Work with Tier1 suppliers to open and resolve tickets and perform testing Pro-actively suggest and implement system and process improvements Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues Sometimes you double as front-line CSR. At other times you are assisting with the new install, together with the Sales Engineer overseeing the project. All support by phone and email only, from the Fargo office. Technical writing to assist with blog posts and social media Must be able to work flexible hours on occasion. Qualifications Linux Administration (2+ years): Hands-on experience with Linux-based systems, including supporting PBX platforms such as Asterisk and FreeSWITCH. VoIP Technologies (1+ year): Familiarity with SIP signaling, QoS concepts, and troubleshooting using Linux-based packet trace tools (e.g., tcpdump, Wireshark). Networking & Systems Administration (1+ year): Understanding of firewalls, routing, and network protocols; prior networking experience is a strong plus. Strong analytical and problem-solving skills with the ability to debug complex issues in real time. Excellent written and verbal communication skills for effective collaboration and documentation. Eagerness to expand knowledge and learn new technologies through on-the-job training. Know more about CoDev and how fun it is to work with us Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CoDev by 2x Get notified about new Support Engineer jobs in Manila, National Capital Region, Philippines . #J-18808-Ljbffr

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