Technical Writer – End-User Applications
1 day ago
Key Responsibilities
- Develop and maintain clear, accurate, and user-friendly guides, training materials, SOPs, and standards.
- Create templates, standards, and best practices for documenting business processes, data flows, and system integrations.
- Collaborate with analysts, engineers, and business stakeholders to define and codify business logic behind data elements and applications.
- Ensure accurate documentation of metadata, data lineage, and governance practices.
- Support the roll-out of reference guides and catalogs to enable self-service analytics and reporting.
- Conduct interviews and research with SMEs to document tacit knowledge and institutional memory.
- Maintain the lifecycle of documentation to ensure materials remain current, relevant, and trusted.
- Contribute to onboarding and training materials to support new employees.
- Bachelor’s degree from an accredited college or university.
- 5+ years of professional experience in technical writing (English).
- Strong command of written and spoken English, with excellent grammar.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Familiarity with Salesforce, SQL, Power Query, Power BI.
- Demonstrated ability to create publication-ready documentation with professional and visual design.
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