Technical Writer

Posted 1 day ago

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology, Business or equivalent preferred.
• 1+ years Technical Support or Service Desk experience with focus on team dynamics/building.
• 1+ years experience working with Knowledgebases, Process Documentation and Technical Writing.
• 1+ years experience in Training Documentation or Training Development, and Creating Job Aides, Presentations, Content Development for Web-Based Training.
• Must have a strong sense of urgency with the ability to multi-task in a fast-paced environment.
• Excellent Communication skills (written and oral), customer service skills and Project Management skills.
• Ability to grasp complex technical concepts and make them easily understandable in text and pictures.
• Proven working experience in technical writing and of software documentation.
• Excellent problem-solving skills and organizational skills.
• Must have a proven track record of positive performance and reliability.
• Must be able to think "outside the box" to increase efficiency and improve effectiveness in executing responsibilities.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access, Visio, and Project).
• Able to perform in a team environment while maintaining a high degree of customer focus.
• Able to handle confidential information with absolute discretion.
• Highly motivated self-starter that can produce quality work, and complete assignments in a timely manner with little or no supervision.
• Adapts appropriately to various situations, coping with adverse or unusual circumstances and the changing needs of the company.

RESPONSIBILITIES:

• Develop and maintain relations with Knowledge, Quality and Training team, primary user groups and stakeholders.
• Work with internal teams to obtain an in-depth understanding of the item or service and the documentation requirements.
• Develop and maintain the information architecture as well as terminologies to ensure effective communication.
• Creating and maintaining or enhancing procedures, processes, and designs for a computer system.
• Creating frameworks, process maps, data flow diagrams (DFD), software architecture documents (SAD).
• Lead and Develop/Train new Authors, Reviewers, Publishers and implement standards for Documentation.
• Develop and monitor performance standards set by the department to achieve effective documentation of processes, information accessibility and repeatability of work.
• Develop and implement documentation standards and serve as an SME for Knowledge tools utilization.
• Produce reports on a weekly, monthly, and quarterly basis. Reports will be designed and created according to the needs of the requester.
• Train primary user groups on standard tools and authoring processes.
• Responsible for research of the content on the Knowledge Management tool. This is the sole source of information that the Specialists and management utilize to help internal Customers (retail and backstage personnel).
• Document departmental processes and standards for the Service Desk/Support Center audience.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Work with Trainers and SMEs in developing training materials (traditional and multimedia) and process documentation for Service Desk/Support Center through Job Aides, Training User Guides, Presentation Slides, and Web-based training content and design.
• Create tutorials to help end-users use a variety of applications.
• Flexibility with schedule to ensure availability for meetings, and any special project.
• Performs other work duties as assigned.

Experience required (in terms of # of years of experience needed):

• College Degree in Computer Science, Information Technology, Business or related field preferred.
• 1-2 years of Technical Writing or Documentation experience, required.
• 1-2 years experience with Knowledge Management tools.
• 1-2 years in IT or Tech Support, Service Desk or Customer Service experience, preferred.
• 1+ year experience in Training Development preferred.

Posted 1 day ago

We are looking for a Technical Writer who will be responsible for creating technical documentation for semiconductor and electronic products.

Key Responsibilities:

• Developing and maintaining templates and guidelines for technical documentation.
• Collaborating with business development and engineering teams to produce user-facing technical documents, including datasheets, specifications, application notes, guides, and manuals.
• Creating clear, concise, and user-friendly content for both technical and non-technical audiences.
• Ensuring the accuracy and currency of all technical documentation.
• Utilizing revision control tools to maintain the integrity and versioning of documents.

Key Qualifications

• Education: BS/BA in Engineering, Communications, English, or Technical Writing.
• Experience: At least 3 years in creating technical documentation, preferably for semiconductor products.
• Strong technical writing and editing abilities with excellent English proficiency (written and spoken).
• Proficient in documentation tools, such as Microsoft Office, Visio, and Adobe FrameMaker.
• Knowledge of technical writing best practices and communication principles.
• Ability to work independently and collaboratively within cross-functional teams.
• Detail-oriented with a commitment to clarity and accuracy.
• Please attach one sample write-up when submitting your resume.

Posted 1 day ago

We are a forward-thinking organization committed to leveraging knowledge to increase our self-service capabilities and enhance the colleague and manager experience. Our team values innovation, collaboration, and continuous improvement. We are seeking a talented Knowledge Management Specialist to join our team and help us migrate knowledge articles in ServiceNow.

Position Overview: As a Knowledge Management Specialist, you will be responsible for developing and maintaining knowledge articles in ServiceNow. You will work closely with our knowledge management team to migrate user-friendly and easily accessible knowledge articles into our knowledgebase.

Key Responsibilities:

• Collaborate with subject matter experts to gather information and understand knowledge requirements.
• Create, edit, and maintain knowledge articles in ServiceNow, ensuring they are accurate, clear, and concise.
• Develop and implement knowledge articles per best practices and standards.
• Stay up-to-date with the latest features and updates in ServiceNow and knowledge management.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, Knowledge Management, or a related field.
• At least 1 year of technical writing experience or content management, anything web-based content is a plus.
• Proven experience in creating and managing knowledge articles in ServiceNow.
• Strong understanding of knowledge management principles and best practices.
• Excellent writing and editing skills with a keen eye for detail.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Proficiency in using ServiceNow and other knowledge management tools.
• Preferred Qualifications: Experience in a similar industry, knowledge of ITIL processes and frameworks, familiarity with other knowledge management systems, and Certification in ServiceNow or knowledge management.

Technical Writer

Silang, Cavite ₱ Y Enabling Associates Solutions and Commodities Inc.

Posted today

Technical Writer

Bachelors Degree Graduate, preferably engineering or technical course

Ability to comprehend technical matters and translate into documents, illustrations or drawings using MS Office or AutoCAD software

Hardworking, takes initiative to work with minimum supervision

Capable to work in a fast paced, stressful environment

Well versed in MS Office Applications

Patient, helpful, decisive , responsible with a respectful working attitude

Driving Skills (4 wheels manual/automatic) is a plus

Job Type: Temporary
Contract length: 3 months

• Promotion to permanent employee

Ability to commute/relocate:

• Silang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any industrial or manufacturing engineering or production or quality assurance related documentation experience

Education:

• Bachelor's (Required)

Experience:

• documentation: 1 year (Required)

Location:

Willingness to travel:

• 50% (Required)

Posted today

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design, infrastructure management, technical consulting, engineering, and construction management services in support of the US Department of Defense (DOD) and its Service (Army, Air Force, Navy, Marine Corps) missions, along with other US federal agencies, all over the world.

The Technical Writer is responsible for developing clear, accurate, and professional documentation that supports project deliverables across various technical domains. This includes drafting and editing reports, Standard Operating Procedures (SOPs), training materials, and other formal documents to ensure consistency, clarity, and compliance with established documentation standards. The role requires close collaboration with subject matter experts and project leads to verify content accuracy and tailor messaging for diverse audiences, including local stakeholders.

This is a nationwide project, and we need someone who is willing to travel and take on assignments at various project sites across the country.

This position is contingent upon the award of the contract

Key Responsibilities:

• Draft, edit, and maintain project documentation such as reports, SOPs, training manuals, and formal deliverables.
• Ensure clarity, consistency, and alignment with organizational documentation standards.
• Coordinate with technical leads and team members to gather accurate and up-to-date inputs.
• Support localization and translation of materials for stakeholders in the Philippines.
• Review and revise existing documents to meet evolving project requirements and stakeholder feedback.
• Track submission deadlines and maintain version control across all documentation.
• Format documents using approved templates and style guides.
• Assist in developing visual aids, charts, or infographics for technical materials and presentations.

Qualifications to be successful in the role:

• Bachelor's degree in Communications, Journalism, Technical Writing, or a related field.
• Minimum of 5 years of experience in writing technical or operational documentation for international or government-related projects.
• Strong written and verbal communication skills in both English and Tagalog, with the ability to adapt complex information for diverse audiences.
• Proficient in Microsoft Office Suite, Adobe Acrobat, and formatting tools (e.g., Word styles, templates).
• Excellent attention to detail, grammar, and document structure.
• Proven ability to manage multiple projects in a deadline-driven environment.
• Experience working collaboratively with technical and non-technical stakeholders.
• Familiarity with structured documentation practices, version control, and formal approval workflows.
• With relevant experience in government or military service.

Visit our career site to know more about our other openings.

Why Planate?

Planate Management Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere. We Take Care of Our Own; Personally and Professionally, Up and Down The Line.

Employees enjoy the following benefits:

• Medical insurance
• Life insurance with ADD&D
• Travel Insurance
• Strict Compliance with Government-Mandated Benefits
• Wellness Offering
• Training and Development
• License/Certification support
• Holiday pay
• Paid Time Off
• Rewards and Recognition
• Performance Review

We'd love for you to be a part of our Global workforce, helping us serve as an effective and integrated partner to advance every client's mission

Posted today

Job Description

The Technical Writer is responsible for developing clear, accurate, and professional documentation that supports project deliverables across various technical domains. This includes drafting and editing reports, Standard Operating Procedures (SOPs), training materials, and other formal documents to ensure consistency, clarity, and compliance with established documentation standards. The role requires close collaboration with subject matter experts and project leads to verify content accuracy and tailor messaging for diverse audiences, including local stakeholders.

This is a nationwide project, and we need someone who is willing to travel and take on assignments at various project sites across the country.

This position is contingent upon the award of the contract

Key Responsibilities:

• Draft, edit, and maintain project documentation such as reports, SOPs, training manuals, and formal deliverables.
• Ensure clarity, consistency, and alignment with organizational documentation standards.
• Coordinate with technical leads and team members to gather accurate and up-to-date inputs.
• Support localization and translation of materials for stakeholders in the Philippines.
• Review and revise existing documents to meet evolving project requirements and stakeholder feedback.
• Track submission deadlines and maintain version control across all documentation.
• Format documents using approved templates and style guides.
• Assist in developing visual aids, charts, or infographics for technical materials and presentations.

Qualifications to be successful in the role:

• Bachelor's degree in Communications, Journalism, Technical Writing, or a related field.
• Minimum of 5 years of experience in writing technical or operational documentation for international or government-related projects.
• Strong written and verbal communication skills in both English and Tagalog, with the ability to adapt complex information for diverse audiences.
• Proficient in Microsoft Office Suite, Adobe Acrobat, and formatting tools (e.g., Word styles, templates).
• Excellent attention to detail, grammar, and document structure.
• Proven ability to manage multiple projects in a deadline-driven environment.
• Experience working collaboratively with technical and non-technical stakeholders.
• Familiarity with structured documentation practices, version control, and formal approval workflows.

Note : The content contains multiple job postings with overlapping information. Expiry and site-specific details are not modified in this refinement.