Helpdesk Technician

4 weeks ago

Pasay, Philippines Stefanini, Inc Full time

Join us to co-create solutions for a better future Job Details Helpdesk Technician (Full Onsite) Pasay, Posted:10/18/2025 Job Description Job ID#: 61959 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 18 Job Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job Requirements Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus.l Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Work Setup All hires are required to work onsite from day one at 3F iMET BPO, Metrobank Avenue, Metropolitan Park, Roxas Blvd., Barangay 76, Pasay City. Pay Range: Based on Experience Already have an account? Log in here #J-18808-Ljbffr

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