Helpdesk Technician

1 week ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱250,000 - ₱500,000 per year

Details:
Job Description

  • Provide professional end-user support via telephone, email or web submits.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Responds tend-user problems based on standard procedures.
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
  • Ticket Dispatcher - Responsible in distributing tickets on the queue and checking ageing tickets.
  • Reports - Basic knowledge on excel (create pivot table, create a reporting deck)
  • Process P1/P2 tickets - Issue that needs immediate assistance May be responsible for ensuring systems are configured properly.

Job Requirements

Details:

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Senior High School/K12 graduate.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Shift flexibility and schedule adherence are required for the position.
  • New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
  • Office Address : 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City

  • URGENT: Brazilian Portuguese IT Helpdesk

    2 weeks ago

    Pasay, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱80,000 - ₱120,000 per year

    Multilingual Helpdesk Technicians (Brazilian Portuguese)Work setup: 1-2 months onsite training, then temporary WFH; subject to business needs for full onsite return in the future.Work schedule: Shifting scheduleStart Date: December 2025Qualifications:At least 1 year in IT, Helpdesk, or Service Desk experience.Work permit processing is provided for...

  • Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini Group Full time ₱250,000 - ₱500,000 per year

      Job Description Job Responsibilities:  Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and...

  • Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini Group Full time ₱240,000 - ₱420,000 per year

    Details: Job Responsibilities:  Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and...

  • Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini Group Full time ₱150,000 - ₱250,000 per year

      Job DescriptionProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.  Bachelor's...

  • Multilingual Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini Group Full time ₱250,000 - ₱500,000 per year

    Details:Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Details: Job...

  • Multilingual Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱20,000 - ₱60,000 per year

    Details:Job DescriptionProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Job...

  • Multilingual Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini Group Full time ₱200,000 - ₱250,000 per year

      Job DescriptionProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job...

  • Multilingual Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱150,000 - ₱250,000 per year

    DetailsJob DescriptionJob ResponsibilitiesProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and...

  • Multilingual Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱200,000 - ₱400,000 per year

    DetailsJob DescriptionJob ResponsibilitiesProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and...

  • Multilingual Helpdesk Technician

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱250,000 - ₱350,000 per year

    DetailsJob DescriptionJob ResponsibilitiesProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and...