Helpdesk Technician

5 days ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱250,000 - ₱500,000 per year

Details:
Job Description

  • Provide professional end-user support via telephone, email or web submits.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Responds tend-user problems based on standard procedures.
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
  • Ticket Dispatcher - Responsible in distributing tickets on the queue and checking ageing tickets.
  • Reports - Basic knowledge on excel (create pivot table, create a reporting deck)
  • Process P1/P2 tickets - Issue that needs immediate assistance May be responsible for ensuring systems are configured properly.

Job Requirements

Details:

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Senior High School/K12 graduate.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Shift flexibility and schedule adherence are required for the position.
  • New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
  • Office Address : 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City

  • Helpdesk Technician Work setup: Full onsite

    3 weeks ago

    Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    OverviewJoin us to co-create solutions for a better futureJob DetailsTitle: Helpdesk TechnicianWork setup: Full onsiteLocation: PasayPosted: 8/19/2025Job ID: 61367Job Category: Helpdesk TechnicianPosition Type: Full TimeRemaining Positions: 7ResponsibilitiesProvide technical end-user support via telephone, email, or web chat.Provide restorative or...

  • Helpdesk Technician Work setup: Full onsite

    3 weeks ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

    OverviewHelpdesk Technician [Work setup: Full onsite]ResponsibilitiesProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into...

  • Multilingual Helpdesk Technician

    5 days ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱250,000 - ₱350,000 per year

    DetailsJob DescriptionJob ResponsibilitiesProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and...

  • Multilingual Helpdesk Technician

    5 days ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱150,000 - ₱250,000 per year

    DetailsJob DescriptionJob ResponsibilitiesProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and...

  • Multilingual Helpdesk Technician

    4 days ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱150,000 - ₱250,000 per year

    Details:Job DescriptionProvide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Spanish.Provide restorative or maintenance actions to resolve end-user problemsAble to resolve account specific technical, customer, end-user issuesResponds to end-user problems based on standard...

  • ServiceNow Specialist II

    4 weeks ago

    Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Join us to co-create solutions for a better futureJob DetailsHelpdesk TechnicianServiceNow Specialist, Senior Pasay, Posted:7/18/2025 Job Description Job ID#:61070Job Category:Helpdesk TechnicianPosition Type:Full TimeDuration:Long TermRemaining Positions:1Details: Key Job Responsibilities & Essential FunctionsListen to customers challenges and needs,...

  • Helpdesk Technician Work setup: Full onsite

    4 days ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱150,000 - ₱250,000 per year

    Details:Job DescriptionProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Job...

  • Multilingual Helpdesk Technician

    6 days ago

    Pasay, Philippines Stefanini, Inc Full time

    Overview Multilingual Helpdesk Technician (Spanish) – Pasay. Posted: 9/5/2025. Job Description: Job ID# 61549. Job Category: Helpdesk Technician. Position Type: Full Time. Remaining Positions: 3. Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems....

  • Multilingual Helpdesk Technician

    6 days ago

    Pasay, Philippines Stefanini, Inc Full time

    Overview Join us to co-create solutions for a better future! Job Details Multilingual Helpdesk Technician - Portuguese Pasay, Posted:9/24/2025 Job Description Job ID#: 61730 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 1 Responsibilities Provide technical end-user support via telephone, email, or web chat. ...

  • Multilingual Helpdesk Technician

    18 hours ago

    Pasay, Philippines Stefanini, Inc Full time

    Job Details Job Title: Helpdesk Technician Location: Pasay Posted: 9/22/2025 Job ID: 61708 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 2 Pay Range: Based on Experience Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve...

  • Multilingual Helpdesk Technician

    6 days ago

    Pasay, Philippines Stefanini North America and APAC Full time

    Multilingual Helpdesk Technician (Spanish) Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the...

  • Helpdesk Technician

    2 weeks ago

    Pasay, Philippines Stefanini, Inc Full time

    Overview Join us to co-create solutions for a better future! Job Details Title: Helpdesk Technician Work setup: Full onsite Location: Pasay Posted: 8/19/2025 Job ID: 61367 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 7 Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide...

  • Helpdesk Technician

    2 weeks ago

    Pasay, Philippines Stefanini North America and APAC Full time

    Overview Helpdesk Technician (Work setup: Full onsite) Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to...

  • Helpdesk Technician

    21 hours ago

    Pasay, Philippines Stefanini North America and APAC Full time

    Responsibilities Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds tend-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. Ticket Dispatcher -...

  • ServiceNow Specialist II

    6 days ago

    Pasay, Philippines Stefanini, Inc Full time

    Join us to co-create solutions for a better future! Job Details Helpdesk Technician ServiceNow Specialist, Senior Pasay, Posted:7/18/2025 Job Description Job ID#:61070 Job Category:Helpdesk Technician Position Type:Full Time Duration:Long Term Remaining Positions:1 Details: Key Job Responsibilities & Essential Functions Listen to customers challenges and...

  • Helpdesk Technician Work setup: Full onsite

    4 days ago

    Pasay City Central Post Office, Philippines Stefanini Full time ₱150,000 - ₱250,000 per year

    Job DescriptionProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Job RequirementsMust...