Helpdesk - Service Desk Junior Associate Technician

5 days ago

Pasay, Philippines TTEC Full time

Helpdesk - Service Desk Junior Associate Technician TTEC Pasay, National Capital Region, Philippines Join to apply for the Helpdesk - Service Desk Junior Associate Technician role at TTEC Overview Your potential has a place here with TTEC’s award‑winning employment experience. As a Helpdesk – Service Desk Associate Technician working remotely in Metro Manila, you’ll bring humanity to business, supporting our great workplace culture and helping users resolve IT hardware or software issues. #experienceTTEC What You’ll Do A Helpdesk – Service Desk Associate Technician is an IT professional who responds to user inquiries, assesses problems with IT equipment and applications, and helps resolve these issues. They work closely with other IT personnel to provide assistance on tasks outside their knowledge scope and balance creative and technical problem‑solving, customer service, and collaboration. During a Typical Day, You’ll Handle inbound phone calls and log tickets in the ticketing system Manage emails and web‑based ticket queues Take ownership of team mailbox emails and reply with issue status Resolve non‑critical requests/problems in web‑based tickets or appropriately escalated them Document progress of resolving the issue and results of testing fixes What You Bring To The Role BA/BS degree or equivalent experience Desktop support/troubleshooting experience Understanding of basic network connectivity and troubleshooting Ability to multitask in a highly stressful environment What You Can Expect Supportive career and professional development An inclusive culture and community‑mindful organization where giving back is encouraged A global team of curious, lifelong learners guided by company values Paid time off (PTO) and wellness and healthcare benefits Competitive compensation, performance bonus opportunities, tuition reimbursement and other benefits Visit for more information. About TTEC TTEC is a proud equal‑opportunity employer. We are committed to building a diverse, inclusive workforce that respects and empowers the cultures and perspectives within our global teams. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Primary Location PH‑National Capital‑Pasay City, Metro Manila Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting, Outsourcing and Offshoring Consulting, Telecommunications EEO Statement TTEC embraces and is committed to building a diverse and inclusive workforce. We aim to reflect the communities we serve by delivering amazing service and technology while respecting and empowering the cultures and perspectives within our global teams. #J-18808-Ljbffr

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