Customer Success Associate

Auptimate is a Singapore‑headquartered startup helping angel investors, syndicate leads, fund managers, and professional investors design, launch, and operate their SPVs, Syndicates, and Funds. We are a fast‑growing seed‑stage company with a strong focus on delivering exceptional client service as we scale. What We Offer : A fast‑growing, remote‑first work environment. The chance to learn about and be part of a fast‑growing sector alongside industry experts. Incredibly competitive, collaborative, and supportive team. About the Role : We are seeking a resilient, highly adaptable professional with a strong background in Customer/Client Success, Account Management, or Corporate Services to join our team. The ideal candidate thrives in a dynamic, high‑pressure environment, has a razor‑sharp attention to detail, and is comfortable handling ticketing systems to ensure seamless customer interactions. You will play a critical role in managing client relationships, multitasking effectively, and taking ownership of responsibilities even in challenging situations. Responsibilities The ideal candidate will have impeccable relational skills and will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Assist in company incorporation, striking off companies, and other ongoing corporate secretarial matters. Support in preparing directors and shareholders’ minutes of meetings and resolutions for specific transactions. File returns and statutory information using ACRA Bizfile. Conduct risk assessments during client onboarding to ensure a thorough understanding of potential risks and compliance requirements. Take ownership of client accounts from onboarding through ongoing support, managing the entire client lifecycle. Ensure all client communications are documented via emails, clearly outlining action steps, responsibilities, and deadlines. Proactively follow up on commitments to clients, ensuring timely resolution of issues and maintaining high levels of client satisfaction. Provide one‑on‑one product‑specific support through emails and video calls to address client inquiries and concerns. Act as the voice of the customer, collecting feedback to drive continuous improvement across all areas, including product enhancements. Liaise with the marketing team to create case studies showcasing successful client partnerships. Collaborate with the product team to relay client pain points, contributing to the improvement of the user experience. Desired Skills & Experience Bachelor’s degree in Business Administration, Operations or Legally trained. Proven track record of success, with 3+ years professional experience in Customer/Client Success, Account Management, Corporate Services or similar roles. Experience in corporate services and familiarity with Investment Structures like Funds and SPVs. Company Secretarial (CSIS) experience/certification is a bonus. Experience in reading, understanding and preparing legal documents is a bonus. Resilience and adaptability to thrive in a high‑pressure environment. Proficiency in using ticketing systems for efficient task and issue tracking. Self‑starter with a growth mindset and openness to feedback. Customer‑centric with strong interpersonal and communication skills, particularly in English. Attention to detail and ability to multitask while maintaining high‑quality standards. This role offers an exciting opportunity to grow, adapt, and make a meaningful impact in a fast‑paced, client‑focused setting. Please note that this is a remote‑first role. The candidate must be based in the Philippines with necessary working rights. Only shortlisted candidates will be notified. Seniority level Mid‑Senior level Employment type Full‑time Job function Administrative Industries Technology, Information and Internet #J-18808-Ljbffr