Finance Support Associate

4 days ago

Santo Rosario Bulacan, Philippines Remote Employee PH Full time ₱1,000,000 - ₱1,500,000 per year

Remote Employee BPO has an outstanding opportunity for you

Role: Finance Support Associate

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Summary

The Finance Support Associate is responsible for receiving, logging, and assigning all customer billing inquiries while delivering excellent and prompt customer service.

Responsibilities:

  • Process billing inquiry requests from internal and external customers.
  • Answer incoming calls and emails, resolving issues or managing tasks within the quote-to-cash business process.
  • Log all requests in the CRM system and escalate or resolve critical issues as needed.
  • Maintain accurate customer contact records and data in all systems.
  • Manage an individual work queue in the CRM system.
  • Process returned mail and emails, contacting customers for updated information.

Common Inquiry Types:

  • Reactivation / Deactivation / Data Correction
  • Explanation of Bill
  • Billing Treatment Incorrect
  • Ship-To or Bill-To Updates
  • Copy of Invoice
  • Account Statement
  • Account Updates (contacts, addresses, platforms, account names)
  • Missing Invoices
  • Copy of Contract
  • Cancellations and LSDA Follow-ups
  • Invoice Mismatches

Systems Used:

  • SFDC (Salesforce)
  • MIDAS
  • E10
  • E4SE
  • EpicCare

Ticket Volume:

  • Busy days: tickets
  • Regular days: tickets

Required Experience:

  • Previous experience in a customer support role.
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Excellent English oral and written communication skills.
  • High school or College Undergraduate.
  • Willing to work office-based
  • Willing to work in US time zone (Night Shift Philippines)
  • Willing to work on weekends and holidays
  • Ready to start immediately.
  • Pampanga based

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