Quality Analyst

Job Title: Quality Analyst Job Summary: The Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure adherence to company standards and service quality. This role plays a key part in improving customer satisfaction by providing feedback, identifying training needs, and supporting the continuous improvement of call center...

Med-Metrix Pasig, National Capital Region, Philippines The Quality Analyst supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement implementation methods utilizing sound...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

Company Description51Talk Online Education Group (NYSE: COE) is a global leader in online English education, connecting students worldwide with a network of highly trained and qualified teachers. The platform provides live, interactive, and enjoyable online English lessons that can be accessed from anywhere and at any time. Using data analytics and feedback...

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food...

The Quality Assurance Analyst is responsible for systematically auditing and evaluating projecttimelines, documentation, and service quality across multiple departments. By identifying gaps,inefficiencies, and areas for improvement, the Quality Assurance Analyst enhances operationaleffectiveness, process standardization, and customer satisfaction across the...

The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data.ResponsibilitiesRegularly send standardized reporting templates and formats for various stakeholders.Ensure data accuracy and integrity in all reports by conducting regular audits and validations.Customize reports to meet the...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.Documents quality issues and performance measures for management review.Provides information to assist in the feedback and formal education process of individuals on the...

Key Responsibilities:Review and verify customer request approvals made by contact center agents to ensure they align with internal policies and healthcare protocols.Validate Excess of Benefits (EOB) cases and ensure proper documentation and resolution are reflected in each transaction.Monitor and evaluate agent interactions (calls, emails, chat, etc.) using...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldQA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result...