
Technical Support Specialist
4 weeks ago
OpenText, Makati, National Capital Region, Philippines
What You Will Do- Provides technical support in a production environment by responding to case service levels, analyzing issues, developing resolutions to problems of limited scope and complexity.
- Deliver technical solutions to customers within set goals for Response Times, Resolution Times, Customer Satisfaction and First Contact Resolution.
- Demonstrate expertise within the product offering and related environments; understand application functionality, relational database architecture, operating systems, and communication protocols.
- Provide enhanced file and transaction error handling and reporting based on customer business needs, including prioritization of EDI critical document types for error notification within the required service levels.
- Coordinate and/or communicate responses to questions about production support business processes; work directly with customer personnel through established escalation paths.
- Facilitate production map break/fix changes for the support team.
- Coordinate and communicate with customers about process issues that may cause interruptions in service delivery.
- Perform other duties and projects as assigned; may require on-call and weekend rotation.
- Mentor and train lower-level Product Support Specialists.
- Submit and write new content to the knowledge base; approve complex knowledge articles.
- Assigned to more complex customers/products.
- College/University degree in a technical field (e.g., computer science) preferred; for non-IT graduates, strong technical aptitude is required.
- Minimum 2 years of technical support experience with strong problem-solving, analytical, and organizational skills.
- Effective English communication skills and ability to deliver technical solutions to customers who may or may not be EDI savvy.
- Must demonstrate OpenText core values and beliefs; good customer orientation and ability to work under pressure.
- EDI knowledge preferred; Unix experience is required.
- Flexible to work onsite on corporate/RTO days, willing to do shift rotation (including weekends and Philippine holidays) and on-call when necessary.
- Ability to manage a fast-paced workload with minimal supervision and initiative to learn beyond current expertise; identify patterns and trends in situations.
OpenText is committed to an inclusive work environment. Our Employment Equity and Diversity Policy provides direction on maintaining an inclusive workplace for all regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other protected status. If you need assistance or a reasonable accommodation during the application process, please contact
Finding the right people is our priority and referrals may improve your chances of interview.
Seniority level- Entry level
- Full-time
- Information Technology
- Industries: Software Development
-
Technical Support Specialist
1 week ago
Makati, Philippines OpenText Full timeOverview Technical Support Specialist - Cybersecurity App SupportOpenText Makati, National Capital Region, Philippines What You Do Troubleshoot technical and non-technical issues with the tools and skills after product training Provide guidance to fellow Technical Support Specialists Participate in the content creation lifecycle for support documentation...
-
Makati, Philippines KMC Solutions Full timeOverview Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS SPECIALIST- TECHNICAL SUPPORT Our client is expanding their coverage model for their commercial customers to provide more efficient and effective service. The Commercial Support Team offers comprehensive support for commercial accounts, combining the functions of...
-
Senior Technical Support Specialist
1 day ago
Makati, Philippines Cartrack Full timeCartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...
-
Technical Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time $70,000 - $120,000 per yearJob Description:We are seeking a Technical Support Specialist to join our dynamic IT team in AMTI. As a key player in our global support infrastructure, you will be responsible for providing top-notch technical support to end-users, ensuring seamless IT operations, and contributing to the efficiency of the organization's technology systems.Technical...
-
HubSpot Technical Support Specialist
1 day ago
Makati, Philippines JWay Group Full timePosition Overview The HubSpot Technical Support Specialist is responsible for addressing and resolving day-to-day issues, technical challenges, and system optimizations related to the HubSpot platform. This role ensures seamless functionality of HubSpot tools, integrations, and workflows to support marketing, sales, and customer service operations. The ideal...
-
Technical Support Specialist
3 weeks ago
Makati, Philippines Penbrothers Full timeAbout Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client is a pioneer in transforming software solutions for...
-
HubSpot Technical Support Specialist
4 days ago
Makati City, National Capital Region, Philippines JWAY GROUP Full time ₱1,200,000 - ₱2,400,000 per yearPosition Overview:The HubSpot Technical Support Specialist is responsible for addressing and resolving day-to-day issues, technical challenges, and system optimizations related to the HubSpot platform. This role ensures seamless functionality of HubSpot tools, integrations, and workflows to support marketing, sales, and customer service operations. The ideal...
-
Makati, Philippines OpenText Full timeOverview OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Helpdesk Support Specialist
1 week ago
Makati, Philippines Cartrack Full timeHelpdesk Support Specialist (Tech Support) Cartrack Makati, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Helpdesk Support Specialist (Tech Support) role at Cartrack Helpdesk Support Specialist (Tech Support) Cartrack Makati, National Capital Region, Philippines Join to apply for the Helpdesk Support...
-
Technical Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines AUMTREND PH INC Full time ₱144,000 - ₱600,000 per yearKey Responsibilities:Provide technical product support to clients, ensuring timely and accurate resolution of issues.Troubleshoot issues related to telco or helpdesk environments.Utilize ticketing tools such as Salesforce or Certinia to log, track, and manage customer cases.Collaborate with cross-functional teams to improve product knowledge and client...