Operations & Communications Coordinator

4 weeks ago

Las Piñas, Philippines BruntWork Full time

Overview

Operations & Communications Coordinator role at BruntWork.

Job Highlights
  • Schedule: Monday to Friday, 8 AM to 5 PM with 1 hour unpaid break | Australian Eastern Time
  • Work Arrangement : Work from home

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities
  • Handle all inbound calls from residential clients across multiple channels (1300 number, mobile phones)
  • Qualify leads and book appointments, ensuring the right technician is matched to each job based on skills and availability
  • Conduct daily job auditing in ServiceMate to ensure all data is complete (photos, hours, materials, labor costs)
  • Chase field team daily for missing information and documentation to maintain data integrity
  • Process invoicing for completed residential jobs with COD payment collection
  • Manage daily scheduling adjustments for 6 electricians across multiple project sites
  • Coordinate with project managers and field supervisors on job progress and resource allocation
  • Monitor job progress to prevent delays and optimize resource utilization
  • Maintain communication with clients throughout project lifecycle
  • Document all processes and procedures for knowledge base development
  • Support business expansion into new geographical areas through operational efficiency
Scopes
  • Full ownership of residential customer communication and lead qualification process
  • Complete responsibility for ServiceMate data integrity across all active jobs
  • Daily scheduling coordination for 6-person electrical team across commercial and residential projects
  • Invoice processing and payment collection for residential services
  • Process documentation and knowledge base maintenance for all assigned tasks
  • Support for business scaling initiatives including geographical expansion
  • Integration with existing commercial operations while building residential service capacity
  • Collaboration with field supervisors to optimize team efficiency
  • Quality control for all customer-facing communications and documentation
  • Continuous improvement of operational processes to support owner’s work-life balance goals
Requirements
  • Strong communication skills with ability to handle customer inquiries professionally
  • Experience with job management software (ServiceMate experience preferred, but training provided)
  • Understanding of electrical/construction industry terminology and processes
  • Ability to assess technician skills and match them appropriately to job requirements
  • Strong attention to detail for data management and quality control
  • Experience with invoicing and basic financial processes
  • Proactive approach to chasing information and following up on incomplete tasks
  • Ability to work independently and make decisions aligned with company values
  • Understanding of project scheduling and resource coordination
  • Familiarity with Australian business practices and compliance requirements
  • HMO Coverage in eligible locations
  • Permanent work from home
  • Immediate hiring
Reminder
  • Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

ZR_27529_JOB

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service and Finance
  • Industries
  • Staffing and Recruiting
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