Customer Support | Healthcare Coordinator

3 weeks ago

Mandaluyong, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you Key Responsibilities Manage and maintain a minimum active caseload of 40 patients using Salesforce. Prioritize and address case needs based on daily lists and Chatter/Notes instructions. Handle DME orders using Parachute or another DME order system. Arrange transportation assistance through Access a Ride. Coordinate pharmacy prescription refills. Identify and contact PCPs and specialists in the patient’s area. Requirements At least 6 months experience handling any healthcare campaign Proficiency in Office 365 . Excellent organizational and time management skills. Good verbal and written English skills Ability to work independently and as part of a team. Detail-oriented with a strong commitment to accuracy and quality. Ability to adapt to evolving workflows and systems Willing to work onsite in Shaw, Mandaluyong Amenable working night shift Benefits Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills What can we offer you? Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives #J-18808-Ljbffr

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