Management Information Systems

5 days ago

Angeles, Philippines TASQ Staffing Solutions Full time

About the job Management Information Systems - Process Specialist (Pampanga) TASQ is looking for a Senior Associate MIS/RTA in Clark, Pampanga. The screening interview will be done over the phone. Benefits: HMO coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent opportunities for career growth and development 15% Night Differential 15 days of paid leave annually Qualifications: Bachelor's degree in any field At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services Exposure to Scheduling, Capacity Planning, Forecasting, and Reporting Proficient in MIS Scheduling tools such as PowerBI, VBA, Macros, and Excel Strong skills in MS Office tools, especially Excel Demonstrates initiative, organization, and attention to detail Flexible, able to follow instructions, and manage multiple tasks efficiently Analytical mindset with sound decision-making skills; client-oriented Excellent listening, empathy, rapport-building, and communication skills Upholds high standards of ethics and integrity Willing to work in shifts Able to work onsite in Clark, Pampanga Available to start immediately Important: Please ensure your CV clearly details your experience with MIS/RTA, reporting via Excel or Power BI, forecasting, scheduling, and capacity planning, if applicable. Responsibilities: Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners Provide analytical support and insights for business initiatives and market conditions, offering strategic recommendations Collaborate closely with business partners, proactively communicating trends, concerns, and data-driven suggestions Identify upcoming initiatives or changes impacting volume and staffing needs, assessing how these will affect operational planning Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy; advise the business on necessary adjustments Build strong relationships with stakeholders and act as a trusted advisor for workforce planning #J-18808-Ljbffr

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