Client Support Specialist

2 weeks ago

Taguig, Philippines AIS Manila Inc. Full time

Responsibilities Assisting clients on their Australia visa applications Communicating and consulting clients on their eligibility for Australia visa programs Working with clients to obtain relevant documentation and information to fulfill therequirements of the visa programs Monitoring and communicating the progress of clients’ application status and ensuring alldocuments are valid and/or updated Respond to client queries promptly during the application process Taking ownership of clients’ applications from initiation to visa outcome Submission of clients’ applications with accurate and complete information and documentation in a timely manner Communicating with and submission of applications to Australia immigration authority andprofessional bodies relevant to the visa programs Be the subject matter expert in Australia visa programs Continuous research on Australia migration policies and assessing the impact to thecompany and clients Maintaining the company’s data library for seamless retrieval and reference to client files Manage client complaints and feedback in an expeditious manner with the goal of clientsatisfaction in the company’s service standards Qualifications Bachelor Degree and above Excellent command of spoken and written English At least 2 years of working experience, preferably in an operational and client support roleand/or immigration industry Superb attention to detail and accuracy Strong multi-tasking and organizational skills Demonstrate professional, proactive and mature demeanor Able to work independently and also be a team player by contributing solutions andenhancing collaboration within the team #J-18808-Ljbffr

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