IT Technical Support

5 days ago

Malabon, Philippines Rurex Group of Companies Full time

Job Requirements Familiarity with operating systems (Windows, macOS, Linux) Knowledge of software tools like CRMs, antivirus, and Office suites Desktop support skills, including troubleshooting and maintaining end-user devices Understanding of computer networking, including network protocols (such as TCP/IP and OSI models), network infrastructure, and hardware components Proficiency in programming languages, such as Java or Python, for software troubleshooting and support Knowledge of information systems and their application in IT support, including system configuration and security Understanding of networks, IP addressing, and VPNs Proficiency in troubleshooting hardware issues Responsibilities Diagnosing technical issues: Identifying software bugs, hardware malfunctions, and network failures. Providing step-by-step solutions: Helping users solve problems via phone, email, chat, or remote access tools. Installing and configuring hardware/software: Setting up, maintaining, and upgrading both hardware and software systems to ensure they work correctly. Performing minor repairs: Carrying out minor repairs to computer systems and peripherals to resolve basic hardware or software issues. Supporting software applications: Installing, upgrading, and maintaining software applications on user devices to ensure optimal system performance. Managing data storage: Managing and securing data storage as part of IT infrastructure responsibilities, including backup and disaster recovery. Providing system support: Troubleshooting and maintaining computer systems and networks to ensure smooth operations. Monitoring system performance: Using tools to track uptime, detect issues, and proactively prevent downtime. Escalating complex problems: Working with Tier 2 or Tier 3 teams to solve more advanced technical issues. Providing training: Offering guidance and training on how to use new software and hardware effectively. #J-18808-Ljbffr

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