Customer Service Team Lead

5 days ago

Cebu City, Philippines TASQ Staffing Solutions Full time

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

  • Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
  • Work closely with the team in achieving goals and targets
  • Conducts coaching and constant motivation to deliver targets
  • Hosting 1on 1's and team meetings
  • Keeping up to date with business development and new product lines
  • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
  • Ensure training and development plans are maintained for all team members
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications:

  • Bachelors Degree or equivalent
  • At least 2 years of experience in a Team Lead/Supervisory Position doing People
  • Management, specifically in a Call Center/BPO Environment
  • Excellent leadership, coaching, people management and development
  • Excellent Communication Skills

Benefits:

  • Generous Paid Time Offs, including Holidays
  • HMO Health Insurance (Employee + 1 Free Dependent)
  • Clear pathways for career advancement within the company
  • Rewarding Salary Package
#J-18808-Ljbffr

  • Customer Service Team Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    2 weeks ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱33,500 - ₱385,000

    Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring that customer concerns are resolved efficiently.About the RoleThe Customer Service Team Lead will be responsible for:Providing customer...

  • Customer Service Team Lead

    2 weeks ago

    Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱33,500 - ₱38,500

    Client Care/Service Team LeadWe are seeking a highly motivated and experienced leader to spearhead our client care/service team. The ideal candidate will have a strong background in customer service and experience in leading teams.Responsibilities:Effectively handle customer escalations and concerns via inbound/outbound calls, live chat, email, and...

  • Customer Service Team Lead

    7 days ago

    Iloilo City, Philippines TalentPop App Full time

    Overview Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance...

  • Customer Service Team Lead

    2 weeks ago

    Davao City, Davao, Philippines beBeeCareer Full time $60,000 - $85,000

    Job OverviewLead a customer service team to deliver exceptional support experiences for clients and partners. Develop policies, procedures, and standards that align with business objectives and customer expectations.Key ResponsibilitiesManage the customer service function to meet quality standards.Design and implement customer service strategies to drive...

  • Customer Service Team Lead

    3 weeks ago

    Quezon City, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    3 weeks ago

    Angeles City, Central Luzon, Philippines TalentPop App Full time

    Lead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people management...

  • Customer Service Team Lead

    3 weeks ago

    Cotabato City, Autonomous Region in Muslim Mindanao, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    3 weeks ago

    Angeles City, Central Luzon, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead. Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    3 weeks ago

    Quezon City, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for you.What You'll...