Customer Success Specialist

21 hours ago


Pampanga Philippines Beepo Inc. Full time

Hybrid | Day Shift Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off) Company Provided Equipment Discover your 100% YOU with Beepo Position: Customer Success Specialist (Sales) Location: Central Luzon Work setup & shift: Hybrid | Day Shift What's in it for you? Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off) Employee Referral Program Work Life Balance Your Role As a Customer Success Specialist, you are responsible for: Create customer quotes relating to the Enterprise Agreement Process and manage customer orders relating to the Enterprise Agreement Meet outbound response metrics as set and measured on a monthly basis Resolve quote and order issues through proactive contact with both internal and external contacts as required Contribute positively towards the achievement of performance targets in all aspects of the team's activities Respond to inbound telephone calls, emails and IMs promptly and efficiently Positively manage internal and external relationships with a high level of professionalism Contribute to the continuous improvement of the Enterprise Agreement Lifecycle processes and template documents Perform other duties as requested to support the Enterprise Agreement Lifecycle team Qualifications and Experience: At least 2 years in Sales Administration with Customer Support experience, preferably in a BPO set up Strong administration skills (has worked on huge and high volume quotations), with high attention to detail Customer support attitude / Customer focused Excellent verbal and written communication skills Competency/Personality Traits (Soft Skills): Experience / knowledge of the channels: customer, vendor, suppliers, reseller, distributor etc. Highly confident in speaking up, honest and assertive Detailed with excellent organisational skills About Beepo Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider. Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly. *Terms and conditions apply #J-18808-Ljbffr



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