2025-08 | Customer Success

Customer Success Officer – Payroll Implementations

Location: Makati, National Capital Region

Job Description: Overall responsibility for accurate implementation of client payroll rules and onboarding of clients to our Human Capital Management Software (HCMS). Responsibilities include staying updated on DOLE rules, running payroll for clients, creating Excel backups for calculations, automating payroll on the HCMS, data migration for existing and new clients, ensuring successful onboarding and implementation for all clients, collaborating with internal teams and client-side teams to resolve roadblocks, defining project plans and timelines, interacting with clients (including site visits) to establish rapport, timely resolution of post-implementation concerns, promoting client loyalty, understanding and calibrating client payroll rules within the software, highlighting any discrepancies or customization requests, cross-checking automated payroll with Excel, providing ongoing client support, and performing other duties as assigned by the company.

Qualifications :

• At least 2 years of experience as Customer Success Officer in a SaaS company with leadership of implementation analysts
• At least 2 years of experience in software implementation
• At least 2 years of experience calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advanced MS Excel skills
• Willingness to travel for client meetings
• Strong analytical and planning skills
• Good communication and presentation skills

Job Types : Full-time, Permanent

Benefits :

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Day shift
• Flexible shift

Supplemental Pay :

• 13th month salary
• Overtime pay

Note: This advertiser has chosen not to accept applicants from your region.

Customer Success Agent

Location: Not specified. Note: This advertiser has chosen not to accept applicants from your region.

Job Description :

• Key Responsibilities : Immediately escalate serious complaints or issues, build good relationships with customers, resolve complaints and follow up on resolutions, identify customer needs, follow procedures and policies.

Qualifications :

• Bachelor’s degree in Business, Communications, or related field (advantageous)
• Experience in Customer Service
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills
• Ability to manage multiple tasks and adapt to different personalities

Job status notice: This advertiser has chosen not to accept applicants from your region.

Customer Success Executive

Location: Taguig, National Capital Region — Infobip

Job Description: Infobip is a global leader in omnichannel engagement with a wide footprint and a focus on customer success management. The Client Success Manager (CSM) is responsible for developing relationships, onboarding, training, retention, adoption, and driving value for high-level B2B clients. Tasks include owning relationships with assigned clients, establishing strategic advisory connections, maintaining customer success strategies and content, effective internal/external communication, and monitoring success metrics.

Objectives & Responsibilities :

• Own overall relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Establish trusted advisor relationships to drive continued value
• Maintain customer success strategies and collaborate with creative teams for content
• Communicate with internal/external senior management to understand needs and maximize retention and growth
• Maintain customer success metrics and data

Qualifications: Infobip seeks flexible go-getters with experience in client success management. The description emphasizes relationship-building with high-level clients and cross-functional collaboration.

Note: This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

Location: 1229 Makati City, National Capital Region

Job Status: Posted 446 days ago

Overview : Permanent role focused on developing customer relationships to promote retention and loyalty. Responsibilities include building and maintaining relationships with customers and their employees, implementing and supporting customer solutions.

Essential Duties :

• Build strong customer relationships through regular communication and personalized interactions
• Resolve issues promptly with tailored solutions
• Conduct monthly and annual customer success reviews
• Manage risk and retention strategies across the customer lifecycle
• Identify and prioritize service enhancements based on feedback and market trends
• Serve as liaison between customers and internal departments
• Assist and coordinate customer onboarding
• Manage and coordinate customer success initiatives and drive improvements
• Identify opportunities for expansion within existing accounts
• Collaborate with HR on employee engagement and talent management initiatives to support customer success goals

Requirements : Knowledge of customer service practices, technical aptitude, CRM experience, excellent communication, strong interpersonal skills, and ability to manage multiple priorities. Benefits include HMO from day 1 (with dependents after regularization).

Admin Support/Customer Success/Escalations Specialist

Location: Remote

This role as described includes handling escalations, service recovery, coordinating certificate releases with RTOs, maintaining records, and acting as liaison between students, RTOs, and internal departments. It also notes KPIs such as positive reviews, accuracy of refunds, and certificate releases. Benefits include work-from-home, incentives, health insurance after 1 year, and international travel incentives. The description repeats several sections and notes that the advertiser does not accept applicants from your region.

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