Onboarding Consultant

We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths. New Remote Philippines Sprout Social is looking to hire an Onboarding Consultant on the Professional Services Team, to be based in the Philippines. Why join Sprout’s Sales & Success team? Joining the Professional Services team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including Canva, Minor Hotels, Jollibee, Converge ICT, BDO Unibank. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. What you’ll do You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals. Ensure our new customers are set up for success and have a customer-first mindset Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience. Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers. What you’ll bring Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience. The minimum qualifications for this role include: Professional English fluency in verbal and written communication Proven client relationship experience in the technology industry Experience delivering product training sessions via web conference software Able to work North American hours, Central time (Chicago business hours) Preferred qualifications for this role include: Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution Ability to manage simultaneous software implementations for multiple clients Superior organizational skills Excellent communication skills, both written and verbal In-depth knowledge of social media tools Salesforce.com or other CRM experience is a plus How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s 3-week new hire training & onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization. Pass your Sprout certification Pass your mock call certifications with your mentor and your manager Shadow Onboarding Manager and Onboarding Consultant’s calls to learn success strategies and positioning Within 3 months, you’ll start hitting your stride by: Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools Work up to full funnel of about 50 customers Have a marked impact on product adoption levels for customers that you engage with Within 6 months, you’ll be making a clear impact through: Meet agreed-upon goals and targets relating to activity levels, product adoption Begin to expand customer type in terms of size, industry, location etc. Within 12 months, you’ll make this role your own by: Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention Obtain (solicited and unsolicited) peer and customer feedback Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders Growing corporate social responsibility program that is driven by the involvement and passion of our team members Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice. About Sprout Sprout Social is a global leader in social media management and analytics software. Sprout’s award-winning platform offers intuitive and comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered, predictive business intelligence. Founded in 2010 and headquartered in Chicago, Sprout has a hybrid team of 1400 people across the globe with offices in Seattle, Dublin and Poland. Sprout Social is consistently recognized as a best place to work with recent accolades from Fortune, Glassdoor, Built In and more. Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. #J-18808-Ljbffr