Sales Tax Consultant

1 day ago

Manila, National Capital Region, Philippines Staff4Me Full time ₱40,000 - ₱80,000 per year

We are seeking a proactive, client-focused Sales Tax Consultant to lead client onboarding, foster satisfaction, and ensure compliance with multi-state sales tax regulations. This position requires a balance of technical tax expertise and outstanding communication skills, particularly in managing sensitive or complex client updates. The ideal candidate is a trusted advisor who thrives in a client-facing role and is passionate about delivering value through accuracy, insight, and empathy.

Key Responsibilities

Client Onboarding & Relationship Management


• Lead the onboarding process, including welcome calls, document collection, system setup, and client training


• Act as the primary liaison for client communication through calls, email, and virtual meetings


• Identify opportunities to improve client experience and recommend process enhancements

Sales Tax Compliance & Technical Support


• Stay current with multi-state sales tax laws and regulatory changes


• Advise clients on tax liability, exemption management, nexus, and compliance risks

Consultative Engagement & Upselling


• Identify upsell or cross-sell opportunities during onboarding and ongoing support


• Monitor client satisfaction and work with internal teams to enhance service offerings

Communication of Sensitive Matters


• Deliver difficult updates such as penalties, delays, or non-compliance issues with tact and professionalism


• Follow defined communication protocols and escalate concerns to leadership or legal teams when necessary


• Build trust through thoughtful, solution-oriented communication

Collaboration & Process Management


• Partner cross-functionally with legal, tax, finance, and IT departments


• Escalate complex technical or regulatory cases appropriately


• Contribute to the continuous improvement of internal workflows and customer service protocols

Schedule-Monday to Friday, 9AM – 5PM EST

Sales Tax Experience - Minimum 1 year of hands-on experience with filings, audits, nexus, or exemption processes


• Client-Facing Experience - At least 5 years in customer-focused roles such as onboarding, customer success, or consulting


• Technical Skills- Proficient in Microsoft Office (Excel, Outlook), email communication, and remote tools (Zoom, Teams, Slack)


• Communication -Excellent written and verbal communication with a talent for navigating sensitive conversations


• Adaptability- Ability to learn internal systems quickly; no prior experience with tax specific platforms required


• Analytical Strengths -Strong attention to detail, organizational skills, and the ability to manage multiple priorities

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