Onboarding Consultant

Overview Sprout Social is looking to hire an Onboarding Consultant on the Professional Services Team, based in the Philippines. Why join Sprout’s Sales & Success team? Joining the Professional Services team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. You will work alongside sharp minds in the industry and with leading brands such as Canva, Minor Hotels, Jollibee, Converge ICT, and BDO Unibank. We commit to helping you design your own career path and follow the path that’s best for you. What You’ll Do Provide customers a tailored, value‑driven onboarding experience that ensures they are set up for success in achieving their business goals. Ensure our new customers are set up for success and have a customer‑first mindset. Handle a high volume of communication, prioritizing multiple methods of communication at the same time, never sacrifice customer experience. Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers. What You’ll Bring Sprout Social is looking for a highly driven, enthusiastic, and tech‑savvy Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with new customers and pride yourself on being organized, detail‑oriented, and empathetic while providing a stellar customer experience. Professional English fluency in verbal and written communication. Proven client relationship experience in the technology industry. Experience delivering product training sessions via web conference software. Able to work North American hours, Central time (Chicago business hours). Preferred Qualifications Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution. Ability to manage simultaneous software implementations for multiple clients. Superior organizational skills. Excellent communication skills, both written and verbal. In‑depth knowledge of social media tools. Salesforce.com or other CRM experience is a plus. How You’ll Grow Within 1 month, you’ll plant your roots by completing Sprout Social’s 3‑week new hire training & onboarding program remotely, passing your Sprout certification, passing mock call certifications with your mentor and manager, and shadowing Onboarding Manager calls to learn success strategies. Within 3 months, you’ll start hitting your stride by completing the new hire mentor program, working up to full funnel of about 50 customers, and having a marked impact on product adoption levels for customers you engage with. Within 6 months, you’ll make a clear impact by meeting agreed‑upon goals and targets relating to activity levels and product adoption, and beginning to expand customer type in terms of size, industry, location, etc. Within 12 months, you’ll make this role your own by continuing to meet and exceed goals and targets relating to daily activity, product adoption, positively influencing customer retention, and obtaining peer and customer feedback. Our Benefits Program Insurance and benefit options that are built for both individuals and families. Progressive policies to support work/life balance, like flexible paid time off and parental leave program. High‑quality and well‑maintained equipment—your computer will never prevent you from doing your best. Wellness initiatives to ensure both health and mental well‑being of our team. Ongoing education and development opportunities via , employee‑led diversity, equity and inclusion initiatives, and mentorship programs for aspiring leaders. Growing corporate social responsibility program driven by the involvement and passion of our team members. #J-18808-Ljbffr