Onboarding Specialist

2 days ago

Manila, National Capital Region, Philippines BruntWork Full time ₱30,000 - ₱60,000 per year

This is a remote position.

Schedule:
  • Mondays to Fridays, 9:00 am to 6:00 pm, Jacksonville, FL (Eastern time)
  • With 1-hour break
  • 40 hours per week

Client Overview: 

Join a rapidly expanding SaaS company that's experiencing explosive growth in their client base. This innovative team specializes in helping businesses optimize their marketing technology stack and is creating this brand-new position to support their scaling operations. You'll be joining at an exciting time when your contributions will directly impact the company's continued success.

Job Description: 

​This is your opportunity to become the technical bridge between cutting-edge marketing automation and exceptional customer experiences. You'll own the entire onboarding journey for new clients, combining your Go High Level expertise with outstanding customer service to ensure seamless platform implementations. As the first person in this newly created role, you'll have the chance to shape processes and make a meaningful impact from day one while working with a fast-growing team that values independence and technical excellence.

Responsibilities:

  • Guide new clients through comprehensive Go High Level onboarding processes
  • Resolve technical issues and platform questions independently without escalation
  • Conduct video-based client consultations and training sessions throughout the onboarding journey
  • Ensure smooth client transitions from initial setup to successful platform implementation
  • Maintain direct communication with clients via video calls and other digital channels
  • Troubleshoot GHL configurations and provide technical guidance tailored to client needs
  • Document onboarding processes and contribute to knowledge base development
  • Collaborate with internal team members to continuously improve client experience
  • Monitor client progress and proactively address potential implementation challenges
Requirements
  • Strong hands-on experience with Go High Level (GHL) platform and its features
  • Excellent English communication skills with clear, professional speaking ability
  • Proven customer service experience in technical or SaaS environments
  • Ability to troubleshoot and resolve technical issues independently
  • Comfortable being on video calls with camera on throughout working hours
  • SaaS experience preferred, especially in marketing automation or CRM platforms
  • Bonus if you have experience with client onboarding or implementation processes
  • It helps if you're familiar with marketing funnels, automation workflows, and lead management
Why Join This Team?
  • Work remotely with complete flexibility in your home office setup
  • Join a rapidly growing company where your contributions directly impact success
  • Be the first person in this role with opportunity to shape processes and procedures
  • Work with modern marketing technology stack and cutting-edge automation tools
  • Supportive team environment that values technical expertise and independent problem-solving
  • Fair compensation with growth potential as the company continues to expand
Benefits Independent Contractor Perks: 
  • HMO coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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