L2 Application Support Engineer

3 weeks ago

Taguig, Philippines Apex Fintech Solutions Full time

We are seeking a skilled and customer-oriented Application Support Engineer (L2 Engineer) to join our fast-paced Fintech company specializing in cutting-edge trading technologies. In this role, you will be responsible for addressing escalations, enhancing operational processes, and fostering collaboration across support and engineering teams. The team's key responsibilities include: Duties/Responsibilities Serve as a key escalation point for frontline support, handling complex technical issues related to our trading applications Investigate and resolve escalated technical issues requiring deeper analysis and specialized expertise. Monitor system performance and availability, proactively identifying and resolving potential issues before they impact clients Monitor dashboards and alerts to identify potential system issues early and prevent service disruptions. Troubleshoot and diagnose software issues across our trading infrastructure Meet and exceed Service Level Agreements (SLAs) for incident response and resolution times Maintain high levels of customer satisfaction through clear communication and efficient problem-solving Collaborate with development teams to implement fixes and improvements based on customer feedback Create and maintain technical documentation, including troubleshooting guides and knowledge base articles Participate in on-call rotations to provide 24/7 support for critical trading systems Education and/or Experience Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience) required 3+ years of experience in application support, preferably in a financial services or trading environment 2+ years of prior experience in customer-facing roles is required. Strong foundational knowledge and exposure to networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL). Previous development experience preferred Required Skills/Abilities Strong understanding of REST APIs, cloud technologies (AWS/Azure/GCP), and microservices architecture Proficiency in SQL and NoSQL databases (e.g., MSSQL, MongoDB, Postgres) Solid networking knowledge, including TCP/IP, DNS, and network security concepts Experience with Linux and Windows operating systems Strong scripting abilities (Python, Powershell) Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues Strong customer service orientation and ability to communicate technical concepts to non-technical audiences Familiarity with trading systems, financial markets, and regulatory requirements is a plus Work Environment This job operates in a hybrid, office environment 2 days per week. Office located in 4th Ave in BGC, Taguig #J-18808-Ljbffr

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