Application Support Engineer

Add expected salary to your profile for insights #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2025 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines (2025) by the Everest Group At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. How will you make an impact in this role? Provide hands-on support for the runtime operation of applications, ensuring high availability and performance, and drive Mean Time to Restore service level targets. Participate in incident response and root‑cause analysis to ensure the stability and resilience of the applications. Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures. Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues. Work closely with cross‑functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle. Support and monitor software across test, integration, and production environments using CI/CD tools such as Jenkins. Automate deployments in test or production environments using standard processes. Explore new automation techniques to refine agility, speed, and quality of engineering initiatives and efforts. Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil. Drive automation and ensure automated test scripts are completed for new features. Manage time effectively and work independently and as part of a team. Mentor peers and demonstrate a passion for continuous learning in the team. Exhibit good attitude, communication, willingness to learn and collaborate. Bring a culture of innovation, automation, ideas, and continuous improvement. Challenge status quo, demonstrate risk‑taking, and implement creative ideas. Minimum Qualifications BS degree in Computer Science, Computer Engineering, or other technical discipline. Minimum 4 years of work experience in software engineering, application support, infrastructure operations, or runtime engineering. Working understanding of cloud infrastructure, distributed systems, and containerization technologies; experience supporting critical business applications is a plus. Cloud certification (foundation) is required; advanced certification is a plus. Hands-on experience in Core Java, SOAP/REST APIs, React, relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase, etc. Experience in observability (telemetry), monitoring and logging tools, resiliency and incident management best practices to ensure reliability and performance of applications in production. Solid programming and scripting skills, with hands-on experience to automate operational tasks using tools such as Python, Bash, Selenium, Linux, and Ansible. Excellent problem-solving and troubleshooting abilities, focused on understanding and resolving runtime issues quickly. Practical experience with implementation of system integration solutions, such as APIs and data integration layers (batch & real-time). Experience with CI/CD environment and platforms such as Git, Maven, and Jenkins. Effective communication skills; ability to explain concepts to product managers and business partners and translate technical terms to meet business needs. Excellent collaboration skills, ability to work effectively in a cross-functional environment. Familiarity with site reliability engineering (SRE) and non-functional requirements (NFRs) is preferred. Workplace Flexibility Full time. Must be amenable to a hybrid work arrangement (onsite and work from home). Work From Home Requirements Must have at least a 25 Mbps internet connection plan / speed. Must have a private & quiet area to work at home. Benefits Support for financial-well-being and retirement. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. Generous paid parental leave policies (depending on your location). Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions. #J-18808-Ljbffr