Workforce Management Specialist

1 week ago


Parañaque, Philippines HawodTech Solutions Full time

The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation, tracking, and analysis, this position provides guidance and direction on workforce strategies to enhance performance and productivity. Responsibilities Maintain accurate Forecast, Attendance Overview (Absenteeism) and Monitor Schedule Adherence Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective Work with the leadership team for potential schedule changes and prepare capacity planning Prepare Reports and predict impact on KPIs Analyze trends and gather input to accurate forecasting Recognize and recommend operational improvements Qualifications Graduate of any IT related course or has at least completed 3 years undergraduate course but, with extensive relevant experience. Must have strong Statistical and Analytical background Highly skilled in MS Excel Experience from a Global call center/Service Desk WFM function is a must Experience with PowerBI Knowledge and/or experience with Calabrio One WFM Suite, preferably but not required Strong communication skills and can collaborate with any level in the organization Attention to detail and in-depth planning, organizational, and time management skills Comfortable in learning new applications quickly with minimal direction 2-3 years equivalent experience Required Skills Analysis Analytics Forecasting MS Excel Mathematics Time Management Scheduling Education Preparation Leadership Planning Communication Management #J-18808-Ljbffr



  • Parañaque, Philippines Kami Workforce Full time

    Who are we seeking? WWe’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you...

  • Capacity Planner

    6 days ago


    Parañaque, Philippines Straive Full time

    Capacity Planner (Workforce Management) The Capacity Planner and Forecaster is responsible for analyzing historical data, creating accurate forecasts, and developing capacity plans to ensure optimal resource allocation. This role requires strong analytical skills and expertise in statistical modeling and forecasting methodologies. Key Roles and...

  • Recruitment Specialist

    17 hours ago


    Parañaque, Philippines Altaserv, Inc. Full time

    The Recruitment Specialist – Manpower is responsible for sourcing, screening, and hiring qualified candidates to meet the organization’s workforce needs. This role focuses on high-volume and strategic recruitment across various departments, ensuring that staffing requirements are fulfilled efficiently and effectively, with a strong emphasis on quality...

  • Proposal Specialist

    3 weeks ago


    Parañaque, Philippines TTEC Digital Full time

    Overview At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same: a place where employees know they can thrive. TTEC Digital is seeking a Proposal Specialist who is familiar with basic principles and best practices for proposal...

  • Real Estate Agent

    3 weeks ago


    Parañaque, Philippines MKS Workforce Management Services Inc. Full time

    Responsibilities Source and attract potential tenants through online platforms, referrals, networking, and other marketing channels. Market and promote available condo units to maximize occupancy rates. Conduct property tours, highlighting unit features and amenities to prospective tenants. Build and maintain positive relationships with prospective and...

  • Sales Representative

    3 weeks ago


    Parañaque, Philippines MKS Workforce Management Services Inc. Full time

    Responsibilities Deliver exceptional customer service to high-end clientele Drive sales through expert product knowledge and personalized recommendations Demonstrate deep understanding of watch collections, features, and craftsmanship Maintain visual merchandising and store presentation in line with brand standards Build and maintain long-term relationships...

  • HR Manager

    3 weeks ago


    Parañaque, Philippines ERE Service Development Specialist Corp Full time

    Responsibilities Develop and implement HR strategies and initiatives aligned with the overall business strategy Bridge management and employee relations by addressing demands, grievances or other issues Manage the recruitment and selection process Support current and future business needs through the development, engagement, motivation and preservation of...

  • Operations Manager

    3 weeks ago


    Parañaque, Philippines ACCPRO INTERNATIONAL Full time

    RESPONSIBILITIES: • Ensure the operational targets (financial and quality related) are continuously met, strategic planning, oversight and management of related systems, management of key performance indicators as well as drive continuous improvement activities. • Participate and conduct internal/external audits when deemed necessary and instruct all...

  • Transport Specialist

    2 weeks ago


    Parañaque, Philippines Jollibee Group Full time

    Overview Transport Specialist role at Jollibee Group . The Transport Specialist is responsible for ensuring efficient outbound route planning and optimizing delivery operations across distribution centers (DCs). This includes determining DC support for new or transitioning stores, managing drop sequences, and meeting KPIs such as on-time delivery (OTIF) and...

  • Marketing Specialist

    4 weeks ago


    Parañaque, Philippines Good Pastry Café Full time

    About the role We're seeking a talented Marketing Specialist to join our dynamic team at Good Pastry Café in BF Homes Paranaque City Metro Manila. As a full-time Marketing Specialist, you'll play a crucial role in elevating our brand presence and driving customer engagement within the local community. With a focus on brand management, your expertise will be...