Proposal Specialist

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same: a place where employees know they can thrive.

TTEC Digital is seeking a Proposal Specialist who is familiar with basic principles and best practices for proposal management on developing and executing winning proposals that help our clients achieve their goals. Working with our Sales Team and Proposal Managers, the Proposal Specialist supports the creation and development of proposals in response to commercial and public sector RFx/tenders. Responsibilities include reviewing requests for proposals (RFxs); capturing win themes; developing the proposal plan and templates; collaborating with technology partners on content creation; and reviewing proposals for grammar, punctuation, and consistency in style and formatting.

The Proposal Specialist will use pre-existing materials as well as manage and moderate new content in Responsive. This role is expected to work with SMEs within TTEC Digital to ensure the content is “on brand” and the entire proposal is client-centric, responsive, and compliant with RFx requirements. The Proposal Specialist must understand client/prospect’s challenges and goals (as outlined in the RFx and the seller’s opportunity plan) and ensure the team addresses those items in the response.

What you will be doing:

• Responsible for managing multiple proposals simultaneously, ensuring that each submission is clear, accurate, and strategically positioned to win.
• Draft, review, and edit proposal responses, executive summaries, and supporting materials, ensuring content is client-focused, persuasive, and aligned with brand standards.
• Conduct thorough reviews for accuracy, compliance, and clarity, with special attention to detail incorporating feedback from internal stakeholders, where appropriate.
• Manage existing and moderate new content in the Responsive content library in collaboration with various SMEs and departments (Finance, Legal, Human Capital).
• Manage proposal timelines, tasks, deliverables, ensuring on time delivery of all submissions, while balancing concurrent deadlines.
• Supporting the public sector sales team in capture management by helping to identify new opportunities.

• Help the Proposal Manager manage the work of an integrated pursuit team to meet all schedules and deadlines, including assessing the solicitation, resource requirements, and other proposal elements to determine proposal resource needs and schedules for the specific assigned opportunity.
• Maintain close working relationships with all members of the RFx team as well as any key internal stakeholders to generate proposals – including document preparation, team coordination, writing, editing, proofreading, compliance, overall quality control, and deadline adherence.
• Help define win strategies, themes, discriminators, key messages, and other pertinent proposal content.
• Manages and communicates the proposal development and production schedules, keeping the team and management informed of risks and developing risk mitigation plans as they occur.
• Monitoring and triaging public sector subscription services and forwarding relevant opportunities to the appropriate seller for capture management (review, analysis, and initial go/no go decision).
• Support continuous improvement of proposal processes, tools, and templates to enhance team efficiency and quality of responses.
• Assist in tracking proposal success rates, feedback, and post-submission insights to refine future responses.
• Train internal team members on the proposal management process and tools as required.
• If required, prepare physical presentation materials and arrange shipping of deliverables to clients (e.g. hard copies, flash drives).
• Understand and stay up to date with TTEC’s offerings.

• 4+ years of experience in proposal development.
• Strong background developing win strategies, proposal plans, and other key deliverables for a successful proposal.
• APMP certification is a plus, or experience with APMP, Shipley, and/or similar methodologies.
• Familiarity with proposal software (e.g. Responsive or equivalent) for content management and workflow automation.
• Proficiency in MS Office Suite; experience with Microsoft Dynamics CRM preferred.
• Experience working on remote teams.
• Proven strong writing, editing, and proofing skills.
• Experience with contact center technology, professional services, or cloud hyperscalers/platform leaders is preferred.

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TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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