People Operations Coordinator

People Operations Coordinator AMS Makati, National Capital Region, Philippines AMS is a global talent outsourcing and consulting leader committed to fostering a vibrant and inclusive workplace culture. As the People Operations Coordinator, you will deliver People Operations services for the applicable geographies, enhancing employee experiences, optimizing HR processes, and driving our organizational values. What you’ll be doing: Professionally respond to all assigned incoming queries via telephone or email within the required SLA response time, escalating when necessary. Adhere to phone rota and shared mailbox assigning rota timetable. Take ownership and responsibility for completing all allocated 1st line HR processes on a day‑to‑day basis, liaising with people of all levels within the organisation and proactively taking ownership of all queries through to successful conclusion or hand over to Specialist. Complete tasks within agreed timescales as outlined in process documents (SOP, guides, trackers or other instructions from line manager). Proactively assist with all requests for information including directing customers to relevant sources (such as SharePoint, other internal departments or benefits providers). Utilise all pre‑set templates, letters, mail merges and processes to carry out established tasks and respond to incoming queries ensuring all correspondence is brand aligned. Maintain accurate and up‑to‑date documentation of HR processes and policies as directed by People Operations Specialists, People Operations Team Leads and/or People Operations Managers, including SharePoint pages and version control documentation. Work with the Specialist/Regional POCs/Manager to ensure updated HR process documents are suitable for any internal or external audit in the company. Use the Workday system to run requested reports and generate required data when accessible as per process instructions. Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders. Work effectively and collaboratively with other team members to learn from their experiences and knowledge. Support on team‑wide projects to develop technical and professional skills. Drive continuous improvement of the HR service and processes. On‑boarding – administer the on‑boarding process for AMS Permanent and Contingent hires (including but not limited to background check screening, collecting and reviewing candidate’s documents, updating the system and relevant trackers, preparing the offer letters, resolving queries from candidates, liaising with Hiring Managers and suppliers via phone and e‑mail) as defined in the People Operations manuals. You’ll need to demonstrate: Strong English business communication skills, written and oral, plus any specific languages as required. Working knowledge of Microsoft packages; Outlook, Word, Excel on a basic level at a minimum. Attention to detail, excellent communication, organisational, problem solving and multitasking skills. Why AMS? We recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. Our culture is open and inclusive. We offer you career opportunities in every direction you want to explore with flexible, autonomous work arrangements. We offer: Full training and support. High value and challenging work. A vibrant, diverse, and collaborative culture. A competitive reward and benefits package* The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies. *Details may vary slightly depending on your location, local labour law, etc. Our culture of inclusion and belonging. We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based on age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time. #J-18808-Ljbffr