It Support Engineer
3 weeks ago
Job Description
Service Desk / Help Desk Engineer
(Full On-Site, Night Shift – Taguig, BGC)
Department: Service Delivery
Reports to: Technical Team Lead
Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC
Shift: Night Shift (Eastern Time)
What You'll Do- Provide IT support to global users, mainly in the US
- Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
- Handle tickets via remote tools, email, or phone
- Set up user accounts, laptops, printers, and network access
- Perform basic system checks, updates, and backups
- Support onboarding tasks like account setup and secure access
- Document fixes and solutions in the knowledge base
- Assist senior engineers with escalations and projects
- Join after-hours support rotation when required
- 2+ years experience in IT support or helpdesk
- Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
- Experience supporting global users (US, UK, AU preferred)
- Clear English communication skills (spoken and written)
- Calm, organized, and solution-oriented under pressure
- Competitive salary package
- Health & life insurance (with dependents)
- Transportation service
- Company events & team activities
- Discounted lunch options
- Career growth and promotion opportunities
About IT By Design
IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.
Company NoteThe original posting may include multiple roles and locations. This refined description presents the first role with its responsibilities and qualifications clearly formatted for readability and compliance with the provided formatting rules.
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