Member Care Specialist

1 day ago


Metro Manila Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time

Job Summary: The Member Care Specialist is responsible for the daily operations of Member Care Section of the department, including the member concerns in SOs and NCR Branch. Key Responsibilities: Manage membership-related communications, including text blasts, email announcements, and birthday greetings to members. Respond promptly and professionally to all types of member inquiries and complaints through various communication channels. Log, monitor, and update member concerns using the CARE-Log system, ensuring proper tagging, follow-up, and closure within prescribed timelines. Provide administrative and frontline assistance to the Membership Section in handling member requests and documentation. May also assist the Membership Recruitment Team during seminars and other membership promotion or orientation activities, as assigned. Offer technical support and guidance to members on iTrack and mobile banking–related concerns. Required Skills, Knowledge, and Characteristics: Bachelors/College Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce, or equivalent. With 1-2 years work experience specializing in Banking, Financial Services or equivalent. Systematic, organized, and resourceful Flexible, courteous, and trainable, with an outgoing personality Proactive and possesses a strong sense of urgency Customer service-oriented Excellent oral and written communication skills #J-18808-Ljbffr



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