ServiceNow Developer

Pax8 Makati, National Capital Region, Philippines

Position Summary

Pax8 uses ServiceNow as a core business tool across many departments both internal and external facing. The ServiceNow Developer I designs, develops, builds, and customizes applications and integrations within our ServiceNow platform. They have a strong technical background, exceptional problem-solving skills, and the ability to work collaboratively with both technical and non-technical teams. The Developer supports feature releases and bug fixes by ensuring high quality, tested, code is developed and reviewed before being promoted.

Working pattern

• The hours for this role are 10pm - 7am local Manila time - working US hours
• Onsite for the first 6 months; after that transition to Hybrid Setup
• Monday - Friday

Essential Responsibilities

• Configures and maintains ServiceNow instances, including workflows, catalog items, business rules, notifications, and reports; builds and maintains integrations and internal tools as well as evaluate new tools.
• Maintains catalog and configuration items.
• Supports the deployment pipeline.
• Monitors and troubleshoots ServiceNow performance issues and implements necessary fixes.
• Develops and implements ServiceNow security controls to ensure data integrity and system access controls.
• Drives own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D program, receiving peer or manager coaching, taking on stretch projects or on the job training.
• Supports development of family updates and preventative testing.

Ideal Skills, Experience, and Competencies

• At least one (1) to three (3) years of experience in ServiceNow development, configuration, and maintenance.
• Experience with ITSM, CSM, WSD, LSD, CMDB, SPM, and HRSD.
• Experience with ServiceNow integration, automation, and workflows.
• Experience with creation and modification of various Access Controls (ACLs), Business Rules, Client Scripts, UI Actions and UI Policies.
• Understanding of ITIL and ITSM framework.
• Experience in ServiceNow Web technologies JavaScript, REST, HTML, CSS, Angular JS, JSON, Glide, React.
• Experience using Update Sets for release management.
• Experience in implementing projects in a fast-paced, dynamic environment.
• Ability to build partnerships and work collaboratively with others to meet shared objectives. Empathetic customer service.
• Ability to create and configure business rules, UI policies, UI actions, client scripts, ACLs.
• Certification in ServiceNow with at least one in CSA, CAD, or Implementer, is ideal.

Why join Pax8?

At Pax8, we recognise that our greatest assets are our people. We\'re committed to supporting your professional and personal well-being, offering a comprehensive benefits package designed to empower your success:

• We offer 2 weeks of bonus leave every year, available from your first day.
• Private Health Insurance for employees.
• Unlimited growth through our learning & development programs in an environment that fosters internal promotions.
• Develop Your Expertise with paid certifications, fully funded by us.
• Donations matching program, DEI-B events, and employee resource groups to build an inclusive environment.

About Us

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcomes individuals who are eligible to work in the country where the role is based. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with data privacy best practices and processed in accordance with our recruiting processes.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

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