ServiceNow Developer

Pax8 Makati, National Capital Region, Philippines

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No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary

Pax8 uses ServiceNow as a core business tool across many departments both internal and external facing. The ServiceNow Developer I designs, develops, builds, and customizes applications and integrations within our ServiceNow platform. They have a strong technical background, exceptional problem-solving skills, and the ability to work collaboratively with both technical and non-technical teams. The Developer supports feature releases and bug fixes by ensuring high quality, tested, code is developed and reviewed before being promoted.

The hours for this role are 10pm - 7am PH time, and will be based onsite in our office in Makati, Manila.

Essential Responsibilities

• Configures and maintains ServiceNow instances, including workflows, catalog items, business rules, notifications, and reports; builds and maintains integrations and internal tools as well as evaluate new tools.
• Maintains catalog and configuration items.
• Supports the deployment pipeline.
• Monitors and troubleshoots ServiceNow performance issues and implements necessary fixes.
• Develops and implements ServiceNow security controls to ensure data integrity and system access controls.
• Drives own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D program, receiving peer or manager coaching, taking on stretch projects or on the job training.
• Supports development of family updates and preventative testing.

Ideal Skills, Experience, and Competencies

• At least one (1) to three (3) years of experience in ServiceNow development, configuration, and maintenance.
• Experience with ITSM, CSM, WSD, LSD, CMDB, SPM, and HRSD.
• Experience with ServiceNow integration, automation, and workflows.
• Experience with creation and modification of various Access Controls (ACL's), Business Rules, Client Scripts, UI Actions and UI Policies.
• Understanding of ITIL and ITSM framework.
• Experience in ServiceNow Web technologies JavaScript, REST, HTML, CSS, Angular JS, JSON, Glide, React.
• Experience using Update Sets for release management.
• Experience in implementing projects in a fast-paced, dynamic environment.
• Ability to build partnerships and work collaboratively with others to meet shared objectives. Empathetic customer service.
• Ability to create and configure business rules, UI policies, UI actions, client scripts, ACLs.
• Certification in ServiceNow with at least one in CSA, CAD, or Implementer, is ideal.

Why join Pax8?

At Pax8, we recognise that our greatest assets are our people. We're committed to supporting your professional and personal well-being, offering a comprehensive benefits package designed to empower your success:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
• Develop Your Expertise with Paid Certifications: Gain valuable industry-recognised certifications, fully funded by us, to enhance your skills and expand your professional capabilities.
• Connect and Contribute: We believe in building a strong community. Our donation matching program, DEI-B events, and employee resource groups create an inclusive environment to ensure everyone feels at home at Pax8.

About Us

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice

• Entry level

• Full-time

• Engineering and Information Technology
• Industries: Technology, Information and Internet

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