Sap Support Implementation Analyst 1

Technical Analyst jobs in the Philippines

SAP Support Implementation Analyst

Posted today

Job Description

• Qualifications :
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience implementing or supporting SAP B1 systems.
• Strong understanding of business processes in areas like sales, inventory, finance, and distribution.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to learn and potentially obtain SAP B1 certifications.
• Job Types: Full-time, Permanent
• Health insurance

Note: This advertiser has chosen not to accept applicants from your region.

Technical Support Analyst (PacificTSP)

Posted 1 day ago

About us

PacificTSP is a premium managed service provider and BPO. We provide technical support and staffing services to US based MSPs.

Location note: The role is in Baguio and will require working in our office.

Key Responsibilities

• Serve as the first point of contact for client-reported issues, professional, courteous, and efficient.
• Triage, document, and resolve service requests using ConnectWise Manage in line with SLAs.
• Achieve and maintain an FCR (First Contact Resolution) rate of 80% or higher.

Diagnose and resolve technical issues involving

• Network connectivity/access
• Desktop and laptop hardware
• Software applications and cloud platforms
• Peripheral devices (printers, scanners, etc.)

Benefits

• 5 Day Work Week
• US based company
• Excellent pay
• A small team, so you get to know everybody
• Friendly client, we don't work with bad ones

Technical Support Analyst (PayJoy)

Posted 1 day ago

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping underserved customers in emerging markets. This role resolves major technical issues, provides customer support, and helps test upcoming PayJoy products.

Responsibilities

• Respond to technical questions from the experience team and diagnose issues.
• Serve as escalation point for complex customer issues.
• Provide technical guidance on product usage and test new products.
• Collaborate with Customer Service, Product, Engineering, and Operations teams.
• Test and evaluate new products to ensure they meet customer needs.

Requirements

• Bachelor's in Computer Science or related field.
• 1-2 years of experience in fintech or related fields; testing mobile or web apps.
• Strong SQL, testing, API understanding; familiar with ticketing and knowledge management tools.
• Excellent communication and customer service skills.

Benefits include health insurance, vacation, and professional development reimbursement.

Technical Support Analyst (AvePoint)

Posted 1 day ago

About AvePoint

AvePoint is a global data security and governance provider. This role supports enterprise customers and resolves technical issues with AvePoint software across Microsoft ecosystems.

Responsibilities

• Become an expert in the product suite and work with Microsoft technologies (SharePoint, Office 365, Azure, SQL Server, Windows Server, IIS).
• Provide solutions to resolve complex issues and act as a trusted customer advocate.
• Collaborate with cross-functional teams to ensure timely delivery of customer requests.
• Contribute to public-facing articles based on issues found in software.

Qualifications

• BA/BS in IT-related field; 1-5 years in technical software support or help desk.
• Strong problem-solving and communication skills; able to work independently and in a team.
• Experience with Microsoft stack (SharePoint, Office 365, Azure, Windows Server, SQL Server, IIS).

Location note: Hybrid setup; 3 days onsite, 2 days WFH.

Technical Support Analyst (Optum/UnitedHealth Group Philippines)

Posted 1 day ago

About Optum

Optum is a health care technology and innovation company. Roles focus on technical support in a high-volume environment and align with ITIL/ITSM practices.

Typical Responsibilities

• Provide first-line and second-line technical support, diagnose hardware/software/network issues, and manage incident resolution.
• Document interactions, maintain security and PHI/PII compliance, and escalate as needed.
• Work with cross-functional teams and adhere to schedules and performance metrics.

Qualifications

• 2+ years in desktop support or service desk; experience in high-volume call centers preferred.
• Familiarity with ITIL/ITSM, ServiceNow or similar; certifications such as CompTIA/Network+/Security+ are a plus.
• Strong communication and customer service orientation.

Additional information: Hybrid/work arrangements and benefits listed per role.

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