Customer Success Operations Manager

Partner Success Manager

Posted 1 day ago

In our Small, Medium, Corporate (SMC) and Digital Sales organization, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with our channel partners. Dedicated to one of the fastest growing customer segments, the SMC and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through proficient-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Small and Medium Business (SMB) segment within SMC is at the leading edge of growth and transformation. It\'s a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a proficient level of customer and partner experience.

Microsoft\'s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Azure Partner Success Manager, focused on Azure in SMC is accountable to the growth of Azure consumption revenue through a set of key partners in an area. This requires continuous innovation and evolution of our joint sales engagement strategy with partners, while remaining centered on customers at scale.

To be successful, you have a deep understanding of partner business models, customer success practices and up-sell/cross-sell motions across services/products and the respective routes to market. You also possess and maintain a 200-level understanding of Azure and cloud Infrastructure-as-a-Service (IaaS). You will lead a v-team of key business partners from the partner, sales, technical implementation, and sales operations teams, driving Azure consumption revenue in SMC through the building and development of customer success practices among key partners to help them invest accordingly to address customer needs and accelerate their digital transformation.

Other:

• Embody our Culture and Values

Qualifications

Required qualifications-

• Bachelor\'s Degree in Engineering, or related field AND 9+ years experience in experience in sales, industry channel sales, and industry sales.
• OR equivalent experience.

Preferred qualifications-

• Master\'s Degree in Engineering, Business, or related field AND 12+ years experience in industry channel sales, and industry sales OR Bachelor\'s Degree in Engineering or related field AND 14+ years experience in industry channel sales, and industry sales
• OR equivalent experience.
• 7+ years of partner engagement experience.
• AZ104 Certification preferred.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.