Walmart Expert

3 weeks ago

Ilocos Sur Philippines Buscojobs Full time

Overview

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.

Responsibilities
  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
  • Resolve customer issues and concerns in a professional and efficient manner
  • Maintain accurate records of customer interactions and resolutions
  • Effectively communicate solutions and recommendations to clients
  • Stay up to date with product and service offerings to provide accurate information to customers
  • Meet or exceed established performance metrics, such as response time and customer satisfaction
  • Meet or exceed quality assurance targets
  • Effective Client Account Management to drive client advocacy
Qualifications
  • Minimum Qualifications: High School or Senior High School Graduate; customer service experience preferred in financial services; strong written and verbal communication; strong numeracy and problem-solving skills; ability to work in a fast-paced environment with high volume; strong attention to detail and professional attitude
  • Open to flexible schedule, including evenings and weekends
  • Preferred Qualifications/ Skills: communication, decision making, critical thinking
Company and Values

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to a dynamic work environment that values respect and integrity, customer focus, and innovation, and does not charge fees to process job applications.

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