Walmart Expert
3 weeks ago
Overview
Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.
Responsibilities- Receive and respond to customer calls, emails and chats; capture and verify required information
- Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
- Resolve customer issues and concerns in a professional and efficient manner
- Maintain accurate records of customer interactions and resolutions
- Effectively communicate solutions and recommendations to clients
- Stay up to date with product and service offerings to provide accurate information to customers
- Meet or exceed established performance metrics, such as response time and customer satisfaction
- Meet or exceed quality assurance targets
- Effective Client Account Management to drive client advocacy
- Minimum Qualifications: High School or Senior High School Graduate; customer service experience preferred in financial services; strong written and verbal communication; strong numeracy and problem-solving skills; ability to work in a fast-paced environment with high volume; strong attention to detail and professional attitude
- Open to flexible schedule, including evenings and weekends
- Preferred Qualifications/ Skills: communication, decision making, critical thinking
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to a dynamic work environment that values respect and integrity, customer focus, and innovation, and does not charge fees to process job applications.
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