L1 Service Desk Analyst

Makati, National Capital Region opentext

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity : OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information. OpenText provides solutions across the entire range of core EIM capabilities - sophisticated, secure, high-value, and cost-effective - onsite, via mobile devices, private cloud, or in the cloud.

You Are Great At :

What you will be doing

• Help Desk support at the 1st & 2nd levels of the problem resolution process
• Respond to employee questions regarding technology (computers, printers, copy machines, audio/visual equipment, mobile devices)
• Assist with the continuous improvement of support methods for remote employees in order to uphold high levels of customer service across the organization
• Ensure that end-users are notified of new techniques, time-saving tools, and other tips/info
• Record incident reports of significant and recurring problems in order to track the corrective action process
• Procurement, setup & configuration, and disposal of equipment for employees as needed

Position Requirements :

• Demonstrable customer service/IT experience
• Proven skills supporting a highly distributed and mobile customer environment
• Technical competence in MS Office and Windows 10 products
• Experience with Active Directory and Outlook
• Experience supporting iPhones and other handheld devices
• Capable of handling a challenging, real-time environment
• Excellent communications, interpersonal, and team-building skills

Additional qualifications :

• Diploma/degree in Computer Science, Information Technology, or related field, or equivalent in experience.
• ITIL training and related experience are good to have
• Microsoft certifications are definite assets

Global Job Posting Footers :

• Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

IT Service Desk

Makati, National Capital Region Strategic Networks, Inc.

Posted today

Job Description

Primarily work in a call-center type of work environment.

• Ability to work flexible hour/s or flexible shift
• Determines requirements and/or root cause of technical issues by working with end-user
• Answers inquiries by clarifying issues; researching, and providing information
• Resolves problems by clarifying issues; researching and exploring answers
• Fulfills requests by clarifying desired information; researching, locating and providing information
• Maintains client database by entering information
• Keeps equipment operational by following established procedures; reporting
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Ensure customer calls are properly logged for continuous improvement
• Learn to be proficient in service and repair of all systems (current, new and updates)
• Prepare needed daily, weekly and monthly reports
• Handles a team or group of engineers
• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers

Job Type : Temporary

Salary : Php15,000.00 per month

Benefits :

• Health insurance
• Life insurance

Schedule :

• Shift system

Supplemental pay types :

• 13th month salary

Ability to commute/relocate:

• Makati: Relieably commute or planning to relocate before starting work (required)

IT Service Desk

Taguig, National Capital Region Strategic Networks, Inc.

Posted today

Job Description

Primarily work in a call-center type of work environment.

• Ability to work flexible hour/s or flexible shift
• Determines requirements and/or root cause of technical issues by working with end-user
• Answers inquiries by clarifying issues; researching, and providing information
• Resolves problems by clarifying issues; researching and exploring answers
• Fulfills requests by clarifying desired information; researching, locating and providing information
• Maintains client database by entering information
• Keeps equipment operational by following established procedures; reporting
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Ensure customer calls are properly logged for continuous improvement
• Learn to be proficient in service and repair of all systems (current, new and updates)
• Prepare needed daily, weekly and monthly reports
• Handles a team or group of engineers
• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers

Job Type : Temporary

Salary : Php15,000.00 per month

Benefits :

• Health insurance
• Life insurance

Schedule :

• Shift system

Supplemental pay types :

• 13th month salary

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (required)

Service Desk Team Lead

Makati, National Capital Region Strategic Networks Inc

Posted today

Job Description

Primarily responsible for the management of the day-to-day activities of service desk and service desk engineers. Must have experience in a customer service work environment and familiarity with Service Desk systems and IT remote tools. Demonstrates expertise in IT infrastructure disciplines and escalation handling. Strong working knowledge of desktop OS, productivity tools, security software, and server/network basics. Leading the Service Desk Team and handling people and performance management, problem management, major incident management, and change management.

Qualifications :

• Experience in leading a service desk team
• Experience supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows OS issues
• Knowledge of Cloud, VDI, Networking, Firewall, Exchange, Active Directory and Antivirus troubleshooting
• Assertive communication skills and customer service orientation
• Excellent listening skills
• Experience with remote management tools and workflows
• Ability to prioritize, schedule and execute tasks in high-pressure environments
• Team player with time management skills and ability to meet deadlines
• Willingness to work 24x7

Lead the Service Desk Team and be responsible for People & Performance Management, Major/Change/Problem management.

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities
- handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
- acts as data protection officer for the company - in charge of data security
- monitor server logs and firewall logs
- monitor CCTV cameras
- prepares inventory of assets, IT alerts/reports, monitoring logs
- prepares status reports on activities
- other technical activities

Job requirements
- graduate of 4 year computer science course
- at least 2 years experience in IT technical support role
- knowledgeable in both hardware and software troubleshooting

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary

COVID-19 considerations : protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate:

• Makati City: Relieably commute or planning to relocate before starting work (required)

License/Certification :

• microsoft certification (preferred)

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities
- handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
- acts as data protection officer for the company - in charge of data security
- monitor server logs and firewall logs
- monitor CCTV cameras
- prepares inventory of assets, IT alerts/reports, monitoring logs
- prepares status reports on activities
- other technical activities

Job requirements
- graduate of 4 year computer science course
- at least 2 years experience in IT technical support role
- knowledgeable in both hardware and software troubleshooting

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary

COVID-19 considerations: protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate:

• Makati City: Relieably commute or planning to relocate before starting work (required)

License/Certification :

• microsoft certification (preferred)

IT Technical Support

Posted today

Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Willing to work in Makati, Mon to Friday 7AM to 4PM
- Willing to render OT during weekend/restday if needed

Job Type : Fixed term
Contract length: 12 months

Schedule :

• 8 hour shift

Application Question(s) :

• Are you willing to work in Ayala Makati?

Education :

• Bachelor\'s (preferred)

Experience :

• IT Support: 1 year (preferred)

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Job title

Location

Technical Support Manager

Posted 334 days ago

Job Description

Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company\'s assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs. ROLES AND RESPONSIBILITIES Remote and on-site asset technical support, updating and documentation. Hardware and software installation and configurations Periodical on-site asset maintenance Assists in research and development of IT hardware requirements. Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)Oversee and manage the team

Requirements

• At least a graduate of any Computer, IT and any related courses
• With experience in remote and on-site technical support, hardware and software installation and configurations
• Must have at least 3 years of experience on scope of work
• Worked as an IT/Computer technician from a reputable company. Must have no derogatory records.
• With 7 years minimum of experience
• With team management experience
• Willing to work onsite in Ortigas office
• Willing to do field work if needed

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