Customer Care Analyst/Specialist

4 weeks ago


Parañaque, Philippines Ocean Network Express Full time

Customer Service Specialist - Training & Data Management Providing service or information, solutions and relevant details to customers. Responsible in coordinating the following with concerned groups: Special Container requirement with Equipment Control Approval of Dangerous Goods (DG), Out of Gauge Cargo (OOG), special containers with approvers Attends to inquiries thru e-mail and phone calls and concerns of customers. Sends regular vessel updates to customers. Coordinates with Customer Care Specialist for any assistance needed. Performs other functions that may be assigned from time to time by immediate superior. Minimum Qualifications Candidate must possess a Bachelor’s Degree preferably in Customs Administration or any related fields of study. Preferably with at least one (1) year of related experience. Background in shipping/logistics system is an advantage. Must have good oral and written English communication skills. Seniority Level Associate Employment Type Full-time Job Function Customer Service Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Ocean Network Express by 2x #J-18808-Ljbffr



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