Marketplace Operations Specialist

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Job Description

As a Marketplace Operations Specialist , you will support marketplace performance by monitoring reports, resolving catalog issues, and driving optimization strategies. You\'ll play a critical role in ensuring smooth operations, improving product visibility, and collaborating with teams to enhance customer experience.

Job Overview

Employment type: Full-time

Work setup: Onsite, Ortigas

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Your Daily Tasks

• Review daily and weekly performance reports (e.g., gainers/drainers, OOS, CRaP) and identify issues
• Monitor Buy Box ownership and provide insights on causes of loss (pricing, competition)
• Compare NetSuite product lists with Amazon to identify missing ASINs or content gaps
• Audit brand onboarding (e.g., North Coast, Rojo) to ensure listings are active, attributed, and varied correctly
• Recommend actions to pricing and strategy teams based on ASP trends
• Support optimization tasks such as variation assembly and bullet cleanup
• Monitor and resolve item-level issues such as suppressed listings, incorrect product detail pages, and compliance flags
• Submit and manage support cases in Amazon systems as needed
• Partner with the Marketplace team to resolve compliance documentation issues
• Track and resolve "dogs" (non-buyable items) and escalate to internal stakeholders
• Conduct regular Buy Box audits to identify losses to resellers or third-party competition
• Report daily and weekly insights to the Marketplace team
• Evaluate catalog performance using gainer/drainer reports to identify root causes of underperformance

New Brand & Catalog QA

• Audit product lists to ensure all SKUs are listed and attributed properly
• Identify missing ASINs, incorrect variation groupings, and catalog inconsistencies
• Support onboarding and catalog health management of new brands
• Perform catalog walkthroughs to verify content accuracy, active listings, and correct variation structure

Strategic Cleanup & Reporting

• Clean up legacy ASINs by fixing broken images, content, and attribute mismatches
• Maintain item-level audit checklists and contribute to weekly item health reports
• Partner with Shannon to complete content optimization tasks related to catalog structure

About the Client

Powering Health Through Seamless Commerce

Our client is a global leader in health, wellness, and fitness solutions, known for connecting innovative products with millions of people worldwide. With a strong presence in the eCommerce space, they are committed to optimizing digital marketplaces to ensure brands thrive and customers gain easy access to high-quality health and wellness essentials. By joining their team, you become part of a company passionate about innovation, growth, and making a positive global impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing

Industries

• Outsourcing and Offshoring Consulting

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