Customer Experience Specialist

6 days ago

Mandaluyong, Philippines Spreetail Full time

Overview

Spreetail is seeking a Customer Experience Specialist - EU. This is a remote position based in Manila, National Capital Region, Philippines. Spreetail operates across more than 10 marketplace channels and is committed to delivering solutions and building relationships with customers daily.

Responsibilities
  • Communicate directly with customers via phone and email.
  • Think critically to resolve customer issues and provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Drive innovative and creative solutions to protect revenue.
  • Support our customers, vendors, and marketplace partners and provide them with a wonderful experience.
  • Play a critical role in driving processes that impact departments across Spreetail by advocating for customer initiatives.
What Experiences Will Help You In This Role
  • Critical thinking without losing sight of the details.
  • Accepting open feedback and accountability.
  • Ability to multitask and prioritize effectively.
  • Accuracy in typing.
  • Proven track record of effective time management skills.
Requirements
  • Remote position; candidates must have an available work-from-home setup.
  • Desktop/Laptop System Requirements: 4th generation or higher, at least Intel i3 or equivalent, at least 4GB RAM, Windows 10 and above or macOS, ability to provide own dual monitors.
  • Strong and stable internet connection (DSL, cable or fiber, 10 Mbps plan or higher).
  • HD external or integrated webcam with at least 720p resolution.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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