Consumer Electronics

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Customer Service Associate / Customer Service Representative (Multiple Openings)

Various postings for Customer Service roles in Manila/Taguig/Makati areas. Roles involve managing customer issues depending on account assignment; transactions may relate to billing and collections support, client inquiries, product or technical support, or inbound sales. Some postings prefer or require BPO experience; fresh graduates and undergraduates may be considered for some positions. English communication skills are commonly required, with some roles noting Filipino as a language proficiency and willingness to work onsite with shifting schedules.

Responsibilities
  • Prompt and accurate order creation and processing (voice/electronic) in accordance with policies and system procedures.
  • Log, follow up, and close complaints based on defined service levels and SLAs with various departments (Logistics, Operations, Commercial, Technical, Procurement).
  • Manage customer interactions according to defined call flow parameters to achieve satisfaction and maintain positive relationships.
  • Coordinate and execute inquiries, requests, and tasks within defined service levels to exceed customer expectations.
  • Inform and regularly update clients on the company’s customer contact tools to facilitate order fulfillment.
  • Onsite work with shifting, evening, or fixed shifts depending on role.
Qualifications
  • Bachelor’s Degree; or college undergraduate/associate level; fresh graduates welcome to apply for some roles; 0-5 years of experience in customer service, order processing, or back office often required.
  • Excellent written and verbal English communication; some roles require fluency in Filipino.
  • Good computer navigation skills.
  • Willingness to work onsite (e.g., Makati, Taguig, Alabang) with varying shifts.
  • Experience in BPO is an advantage for many postings; some roles specify 12+ months required for TSR positions, others welcome non-graduates with related experience.
Locations & Companies (Examples from Listings)
  • Makati, National Capital Region – CEMEX
  • Alabang – Alabang site postings
  • Taguig – multiple postings (GDV Business Services Co.; Tata Consultancy Services)
  • Pasig, Quezon City – mass hiring postings
Notes

Some postings include specific benefits (medical/hospitalization insurance, HMO, allowances, transportation, on-site/off-site options, 13th month pay, bonuses). Some postings provide walk-in interview opportunities and recruitment center addresses. This description consolidates multiple listings without altering the core job expectations.

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