Hubspot CRM Specialist

4 weeks ago

Pasig, Philippines KDCI Outsourcing Full time

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Job Summary

KDCI Outsourcing is seeking a HubSpot CRM Specialist to serve as the go-to expert for all things HubSpot. This role is responsible for managing, maintaining, and optimizing the CRM system to ensure data integrity, improve system usage, and support cross-functional teams. The HubSpot CRM Administrator will oversee workflows, reporting, automation, and CRM best practices to drive adoption and efficiency across the organization.

Key Responsibilities
  • Own the day-to-day administration and configuration of HubSpot CRM
  • Manage user permissions, team settings, pipelines, properties, and integrations
  • Design, build, and maintain scalable workflows, sequences, automation, and lead scoring models
  • Create and maintain dashboards and reports for Sales, Marketing, and Customer Success teams
  • Collaborate with stakeholders to gather requirements and implement CRM enhancements
  • Train and support users across departments to ensure CRM adoption and efficiency
  • Maintain data hygiene and perform regular audits to ensure accuracy and completeness
  • Troubleshoot issues, manage tickets, and coordinate with HubSpot support as needed
  • Monitor system usage trends and suggest improvements or feature adoption
Job Requirements
  • 2+ years of experience in customer operations, sales operations, contract administration, or subscription management, preferably in a SaaS or recurring revenue business
  • Strong attention to detail, with the ability to maintain accuracy and consistency across CRM and reporting processes
  • Proficiency in working with CRM and subscription tools such as HubSpot, Salesforce, Maxio, Chargebee, or Zuora
  • Comfortable interpreting and tracking commercial contracts and billing terms
  • Excellent communication and collaboration skills
  • High level of ownership, initiative, and ability to manage multiple priorities
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology and Marketing
Industries
  • IT Services and IT Consulting
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