Hubspot CRM Administrator

4 weeks ago

Pasig, Philippines KDCI Full time

Job Summary

Job Summary — KDCI Outsourcing is seeking a HubSpot CRM Administrator to serve as the go-to expert for all things HubSpot. This role is responsible for managing, maintaining, and optimizing the CRM system to ensure data integrity, improve system usage, and support cross-functional teams. The HubSpot CRM Administrator will oversee workflows, reporting, automation, and CRM best practices to drive adoption and efficiency across the organization.

Key Responsibilities
  • Own the day-to-day administration and configuration of HubSpot CRM.
  • Manage user permissions, team settings, pipelines, properties, and integrations.
  • Design, build, and maintain scalable workflows, sequences, automation, and lead scoring models.
  • Create and maintain dashboards and reports for Sales, Marketing, and Customer Success teams.
  • Collaborate with stakeholders to gather requirements and implement CRM enhancements.
  • Train and support users across departments to ensure CRM adoption and efficiency.
  • Maintain data hygiene and perform regular audits to ensure accuracy and completeness.
  • Troubleshoot issues, manage tickets, and coordinate with HubSpot support as needed.
  • Monitor system usage trends and suggest improvements or feature adoption.
  • 2+ years of experience in customer operations, sales operations, contract administration, or subscription management, preferably in a SaaS or recurring revenue business.
  • Strong attention to detail, with the ability to maintain accuracy and consistency across CRM and reporting processes.
  • Proficiency in working with CRM and subscription tools such as HubSpot, Salesforce, Maxio, Chargebee, or Zuora.
  • Comfortable interpreting and tracking commercial contracts and billing terms.
  • Excellent communication and collaboration skills.
  • High level of ownership, initiative, and ability to manage multiple priorities.
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