Training Supervisor

20 hours ago

Southern Manila District, Philippines Sutherland Global Full time

Company Description:

Sutherland started 33 years ago with the objective of “Helping out clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results”. That strategic mission has remained unchanged. Today, we are a digital transformation company and our product is exceptional experiences for our clients, their customers, their employees, and our employees. We combine front-end customer focused services with optimized back-end processes in an integrated manner along the entire journey map of the customer. This holistic view of our clients’ customers, powered by our deep domain knowledge, design thinking, and advanced analytics-driven business insights, allows us to work exceptionally well with our clients through their digital transformation journey.

Job Description:

  • Observe and review training delivery and coach and develop Trainers. Supervise delivery of training, manage and supervise a team of Trainers, and train classes as required.
  • Responsible for certification and calibration for all assessments, both internal and third-party.
  • Provide technical/soft-skills related coaching/guidance to the Trainers in aspects of:
  1. Conformance to curriculum/content delivery methods.
  2. Calibration & conformance to client prescribed/mutually agreed qualitative standards.
  3. Coaching Trainers/ATS’s/Nesting Support Staff to effectively conduct/manage individual, group, and class interactions.
  • Assess/Analyze/Monitor participant and class performance as measured by KPIs during Nesting/Classroom.
  • Prepare regular, accurate, and meaningful internal and external reports related to training.
  • Plan and allocate resources as required (weekly, bi-weekly, monthly).
  • Prepare analysis & action plans to improve trainer/training delivery.
  • Deliver training programs as required and provide delivery demos for trainers as per coaching plans.
  • Develop training for all aspects of client projects, including soft skills and technical skills.
  • Participate in routine client/learner interaction.
  • Perform other related duties and assignments as required and assigned by supervisor or manager.

Qualifications:

  • Minimum of one year experience as a training supervisor in customer/technical support service or Business Process Outsource (BPO) environment.
  • Bachelor’s/College Degree with a minimum of 2 years experience in a learning and development environment focusing on training curriculum design, development, and delivery; equivalent education or experience may be substituted for any of the above.
  • Expertise in the ADDIE Process.
  • Strong facilitation and classroom management skills.
  • Knowledge of Adult Learning Principles, Constructivism, and other learning theories.
#J-18808-Ljbffr

  • Training Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time $6,000 - $8,000 per year

    Position: RCM Training Supervisor (RCM Healthcare)Setup: OnsiteSchedule: Night ShiftLocation: Makati either or MuntinlupaEmploymen: Fulltime / Regular Job Description:Assessing training and organizational development needs, developing training programs, and/or conducting training sessions. Keeps abreast of various training delivery techniques, business...

  • IT Audit Supervisor

    20 hours ago

    Southern Manila District, Philippines onsemi Full time

    onsemi Finance is undergoing an exciting period of transformation. Work is underway to modernize and streamline our existing processes and align service delivery on a global scale. This is an exceptional opportunity to partner across onsemi and key stakeholders to influence how we provide services, drive excellence and innovation in the Finance organization....

  • GTAW Welder Parañaque Engineering

    20 hours ago

    Southern Manila District, Philippines Marygracecafe Full time

    Job Responsibilities Welds, fabricates, installs, repairs, and maintains tools and metal works for operations. Diagnoses equipment faults for tools and systems related to machine operations. Executes risk-based maintenance on systems and equipment. Cleans, adjusts, and repairs systems and executes warranty services. Performs emergency repairs promptly and...

  • Training Supervisor with 1 Month Pay Sign On Bonus

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time $104,000 - $130,878 per year

    Medical Training Supervisor (Licensed Healthcare Professional)Qualifications:Must be a college graduateMust have a valid license in a healthcare-related field (e.g., Nurse, Physical Therapist, Pharmacist)At least 5 years of experience in training or facilitationAt least 2 years of experience in a supervisory or leadership roleSponsorship for Australian work...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines FOODEE GLOBAL CONCEPTS Full time $40,000 - $80,000 per year

    The Training Specialist supports the development and delivery of training programs that enhance employee performance, operational efficiency, and customer service excellence. This role ensures that all team members are equipped with the skills and knowledge needed to meet brand and company standards.Key ResponsibilitiesAssist in the design and delivery of...

  • Licensed Medical Allied

    20 hours ago

    , Metro Manila, Philippines Optum Full time

    Licensed Medical Allied - Training Supervisor Licensed Medical Allied - Training Supervisor 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Optum Establishes training strategies and approaches Demonstrates knowledge of the business environment and business...

  • IT Supervisor

    1 week ago

    Manila Police District, Philippines Manila Teachers' Mutual Aid System, Inc. Full time ₱300,000 - ₱400,000 per year

    Position Title:· DATA AND INFORMATION SERVICES SUPERVISORJob Requirements:· The candidate must possess a degree in Computer Science, Information Technology, Electronics and Communications Engineering or equivalent.· He/she must have at least 3 years of working experience in IT/Computer-Network/System/Database Administration or equivalent.· He/she must...

  • Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines AspirePoint Global Talent Full time $104,000 - $130,878 per year

    Role DescriptionThis is a full-time remote role for a Supervisor. The Supervisor will be responsible for overseeing daily operations, managing team performance, ensuring quality standards, and providing training and support to team members. Additional responsibilities include monitoring workflow, addressing and resolving issues, and collaborating with other...

  • Training Manager

    1 week ago

    Manila, National Capital Region, Philippines Fanbi Food Inc. Full time ₱104,000 - ₱130,878 per year

    About UsFanbi Food Inc. is a growing restaurant group behind beloved Japanese dining concepts such as Ganso Shabuway and Ganso Gyukatsu. We are committed to delivering memorable dining experiences through operational excellence, innovation, and a passion for hospitality.We are looking for a driven Training Manager to lead the development and execution of...

  • Training Supervisor

    2 weeks ago

    Manila Central Post Office, Philippines International Container Terminal Services, Inc. Full time $40,000 - $80,000 per year

    Job Summary:We are seeking a dynamic and experienced Corporate Trainer to join our team in Port Area, Manila. The ideal candidate will be responsible for designing and delivering tailored, engaging training programs in both in-person and virtual formats. The role requires strong facilitation skills, a deep understanding of training needs analysis, and a...