Training Supervisor

4 weeks ago

Southern Manila District, Philippines Sutherland Global Full time

Company Description: Sutherland started 33 years ago with the objective of “Helping out clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results”. That strategic mission has remained unchanged. Today, we are a digital transformation company and our product is exceptional experiences for our clients, their customers, their employees, and our employees. We combine front-end customer focused services with optimized back-end processes in an integrated manner along the entire journey map of the customer. This holistic view of our clients’ customers, powered by our deep domain knowledge, design thinking, and advanced analytics-driven business insights, allows us to work exceptionally well with our clients through their digital transformation journey. Job Description: Observe and review training delivery and coach and develop Trainers. Supervise delivery of training, manage and supervise a team of Trainers, and train classes as required. Responsible for certification and calibration for all assessments, both internal and third-party. Provide technical/soft-skills related coaching/guidance to the Trainers in aspects of: Conformance to curriculum/content delivery methods. Calibration & conformance to client prescribed/mutually agreed qualitative standards. Coaching Trainers/ATS’s/Nesting Support Staff to effectively conduct/manage individual, group, and class interactions. Assess/Analyze/Monitor participant and class performance as measured by KPIs during Nesting/Classroom. Prepare regular, accurate, and meaningful internal and external reports related to training. Plan and allocate resources as required (weekly, bi-weekly, monthly). Prepare analysis & action plans to improve trainer/training delivery. Deliver training programs as required and provide delivery demos for trainers as per coaching plans. Develop training for all aspects of client projects, including soft skills and technical skills. Participate in routine client/learner interaction. Perform other related duties and assignments as required and assigned by supervisor or manager. Qualifications: Minimum of one year experience as a training supervisor in customer/technical support service or Business Process Outsource (BPO) environment. Bachelor’s/College Degree with a minimum of 2 years experience in a learning and development environment focusing on training curriculum design, development, and delivery; equivalent education or experience may be substituted for any of the above. Expertise in the ADDIE Process. Strong facilitation and classroom management skills. Knowledge of Adult Learning Principles, Constructivism, and other learning theories. #J-18808-Ljbffr

  • Accounting Supervisor

    3 weeks ago

    Southern Manila District, Philippines The Requity Group Full time

    Accounting Supervisor (Appfolio) Remote | Full-Time | 8:00 AM – 4:00 PM EST Starting at $1,550 per month Job Summary We are seeking a skilled and proactive CPA to oversee a team of Property Accountants and ensure the accuracy and timeliness of financial reporting across our property portfolio. The ideal candidate will have strong leadership abilities, deep...

  • Assurance Senior Supervisor | Home

    2 weeks ago

    Southern Manila District, Philippines Unified Accounting & Tax, LLP Full time

    ✅ Permanent Work From Home setup ✅ Full-Time ✅ With PTO, Birthday Leave ✅ Choice of HMO and Insurance or both ✅ Annual Merit Increase ✅ Semi-annual Performance Bonus Company Description Unified Global is Silicon Valley’s leading consultancy firm, delivering transformative solutions to businesses of all sizes. With over 30 years of industry...

  • IT Audit Supervisor

    4 weeks ago

    Southern Manila District, Philippines onsemi Full time

    onsemi Finance is undergoing an exciting period of transformation. Work is underway to modernize and streamline our existing processes and align service delivery on a global scale. This is an exceptional opportunity to partner across onsemi and key stakeholders to influence how we provide services, drive excellence and innovation in the Finance organization....

  • Training and Development Supervisor

    1 day ago

    Manila, National Capital Region, Philippines Omeba Solution Inc. Full time ₱360,000 - ₱540,000 per year

    The Vibe: At Klaiya, we believe in continuous learning. We are looking for a proactive, hands-on Training and Development Supervisor to be the engine behind our learning programs. You will manage the logistics, content, and delivery to ensure every employee has immediate access to the high-quality training they need to succeed.What You'll Do (Key...

  • Call Center Process Trainer

    4 weeks ago

    Southern Manila District, Philippines TASQ Staffing Solutions Full time

    About the Job: Process Trainer (MOA Pasay) | Onsite Work Setup: 100% Onsite (MOA Pasay) Work Schedule: Graveyard shift Responsibilities 2 years Process Trainer experience Excellent communication skills 2 years in college w/o back subjects Qualifications Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured...

  • Maritime Education And Training Standards Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines MARITIME INDUSTRY AUTHORITY - Government Full time ₱30,000 - ₱60,000 per year

    Maritime Education And Training Standards Supervisor (Deck) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Maritime Education and Training Standards Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines MARITIME INDUSTRY AUTHORITY - Government Full time ₱600,000 - ₱1,200,000 per year

    Maritime Education and Training Standards Supervisor (Marine Engineer) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • GTAW Welder Parañaque Engineering

    4 weeks ago

    Southern Manila District, Philippines Marygracecafe Full time

    Job Responsibilities Welds, fabricates, installs, repairs, and maintains tools and metal works for operations. Diagnoses equipment faults for tools and systems related to machine operations. Executes risk-based maintenance on systems and equipment. Cleans, adjusts, and repairs systems and executes warranty services. Performs emergency repairs promptly and...

  • Information Technology Assistant

    4 weeks ago

    Southern Manila District, Philippines Alfamart PH Full time

    Your role Alfamart PH is looking for an Information Technology Assistant (Infrastructure) who will follow the key responsibilities such as: Providing support and for the entire infrastructure unit Maintenance of network and wireless infrastructure Managing the technical side of organization's web content platform. About you To apply, candidates must have...

  • Training Supervisor in BPO

    1 week ago

    Manila, Philippines Gap Solution Recurrent Firm Full time

    Training Supervisor (Licensed Med Allied) Location: Makati City Work Setup: Return to Office (RTO), Graveyard/Night Shift Compensation: PHP 71,400 – PHP 81,400 (Basic Salary) + PHP 3,600 OGA Allowance Job Level: SG 26 Qualifications Minimum 5 years of facilitation experience. At least 2 years of supervisory experience. Active Medical Allied License...