Jr. IT Specialist

4 weeks ago


Cebu City, Philippines SuiteWorks Full time

The Junior IT Specialist provides basic software support to clients, and, through specialized training and on-the-job experience, gains the fundamental knowledge on the products, procedures and standards and the technical skills that are needed to provide quality support service. JOB DESCRIPTION: Receive and process common client requests—provide live chat, phone, and on-site support and perform remote sessions for troubleshooting and log collection. Assist in investigating software problems. Identify software bugs, prepare bug reports and submit fix requests. Closely coordinate with business analysts, software developers, specialists and other subject matter experts in completing cases. Maintain good relations with clients. Communicate well and consistently provide high quality service. JOB QUALIFICATIONS: Senior High School Diploma in the STEM strand At least OJT experience in remotely setting up or installing software or hardware. Experience in technical support, client service, or outsourcing work preferred but not required. Good English communication skills Willing to work at night, on shifting schedule and on weekends BENEFITS: Flexible work hours 10 vacation leaves 10 Sick leaves (convertible to cash) Weekends off Free meals every day Monthly Incentives (Attendance and Performance) Annual salary increase Health insurance for you and one dependent, on day 1 Accident and Life insurances Team building budget Company-sponsored events Hybrid work setup Fun and dynamic office culture #J-18808-Ljbffr



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