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Ecosystem (Technical Support Representative)

Posted today

Overview

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it shifts from solution architecture to customer advocacy, to drive adoption and utilization of cloud services. Our goal is to build Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

Responsibilities

• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with latest technologies regarding Google and G-Suite products and disseminate this knowledge to the support team.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
• Graduate of bachelor’s degree (Preferably IT-related course); Open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support
• Good to have the following experience: Knowledge of Windows operating system architecture and security.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift, Must be flexible with work hours according to business needs

Qualifications

• Bachelor’s degree (Preferably IT-related) or open to college undergraduates with relevant experience.
• 1 year of experience in technical support.
• Knowledge of Windows operating system architecture and security is a plus.
• Willingness to work in a temporary work-from-home/hybrid setup and flexible hours.

Technical Support Representative (TSR)

Posted today

Job Description

URGENT #HIRING for IT Service Desk and Technical Support Representative

Overview

We are looking for a personable, experienced Customer Service and Technical Support Rep to provide expert advice and information to potential customers regarding products and services. You will play a key role in increasing profitability and sales revenue through excellence in customer service and a consultative approach to selling and client conversion.

Responsibilities

• Provide expert advice and information to potential customers on company products and services.
• Contribute to profitability and sales through excellent customer service and consultative selling.
• Coordinate with teams to resolve customer inquiries and issues.

Qualifications

• Location: BGC, Taguig
• Onsite work required
• 2+ years of technical service or ITSD experience preferred
• College graduate for any computer-related course (for TSR only)
• Willing to work onsite

Salary & Benefits

• Salary up to Php 35,000-40,000 depends on experience
• HMO and health-related benefits, paid training, opportunities for promotion
• Various shift options including evenings and rotating schedules

Education & Language

• Bachelor’s degree preferred; English communication skills required
• Experience: 1 year in technical support (preferred)

Customer Service Representative

Posted today

Job Description

Customer Service Representatives manage various customer issues depending on account assignment, including billing and collections support, client inquiries, product support or inbound sales.

Responsibilities

• Open to fresh graduates or undergraduates with related experience
• BPO experience is an advantage
• Good English communication skills
• Willing to work in Alabang with shifting schedules

Qualifications

• 4-year degree preferred; non-graduates with related experience also considered
• 6+ months in a related customer service role
• Fluent in English; good computer navigation skills
• Willing to work full-time

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