HR Service Delivery Manager
2 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Oversee and manage the shared services function within the organization. Leads a team of professionals and works collaboratively with various departments to ensure the efficient and effective delivery of shared services across the organization. The HR Service Delivery Manager oversees the design, management, and continuous improvement of HR service delivery frameworks, ensuring consistent, high‑quality, and efficient HR operations across the organization. The role focuses on service governance, process optimization, SLA/KPI management, and cross‑functional coordination between Employee Services, HR Technology, and People Operations. Roles & Responsibilities Service Delivery Governance Define, implement, and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all HR service areas. Establish service delivery standards and ensure they are adhered to by the Employee Services team. Conduct regular service review meetings with stakeholders. Process Optimization & Transformation Identify and prioritize process improvement opportunities across HR services. Lead operational transformation projects, ensuring minimal disruption to business operations. Partner with HR Technology Head on process automation and digitalization initiatives (without owning the tech development itself). Cross‑Functional Coordination Act as the primary liaison between Employee Services, HR Technology, and People Operations. Consolidate feedback from Employee Services and business units for service enhancements. Ensure alignment of operational changes with HR policy and compliance requirements. Performance & Quality Management Monitor and report on service delivery performance against agreed metrics. Escalate persistent service gaps and recommend solutions. Lead root cause analysis for recurring operational issues. Change Management & Communication Support HR transformation initiatives by managing operational change impact. Communicate service delivery updates, enhancements, and changes to stakeholders. Coordinate training on new processes and service standards. Key Performance Indicators (KPIs) Area KPI Target / Example Measure Service Performance SLA adherence rate compliance across all HR services Process Efficiency Process cycle time reduction 10–15% faster turnaround time year‑on‑year Quality First‑time resolution rate Stakeholder Satisfaction Service delivery satisfaction score Continuous Improvement Number of implemented process enhancements Compliance Audit findings closure rate 100% closure within agreed timelines Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here. #J-18808-Ljbffr
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Service Delivery Manager
3 days ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with...
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Manager, R2R Service Delivery
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Manager, AP Service Delivery
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Pateros, Philippines foodpanda Full timeAbout the opportunity Responsibilities Primary Collaborate with process stakeholders to ensure effective and efficient process operations. Own and manage the service delivery and performance with defined SLAs/KPIs. Ensuring the process complies with any regulations and internal controls/risk management measures Able to prepare detailed reporting, provide...
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HR Generalist
1 week ago
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Workday Functional Lead
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