Manager, R2R Service Delivery

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Oversee and manage the shared services function within the organization. Leads a team of professionals and works collaboratively with various departments...

About the opportunity Responsibilities Primary Collaborate with process stakeholders to ensure effective and efficient process operations. Own and manage the service delivery and performance with defined SLAs/KPIs. Ensuring the process complies with any regulations and internal controls/risk management measures Able to prepare detailed reporting, provide...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Leads project teams, ensuring effective project delivery, and developing strategies to align the Group's objectives with its long-term...

DUTIES AND RESPONSIBILITIES Build Delivery: Oversee and manage the end-to-end build process including SAQ, permitting, infrastructure, transport, telecom, and IBS, ensuring timely and quality delivery. Territory Alignment: Consistently align with the Territory Tribe and prioritize projects that significantly impact Territory KPIs. Innovation and Strategy:...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Service Operationalization Lead is responsible in managing the service capability delivery implementation and roll out of new or enhanced...

About the unit: Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches. Job Description: Ninja Restock+Chill is an operational and account management team in Ninjavan Philippines that...

Daily Activities Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT). Record and process tickets following agreed process and procedures including but are not limited to: Identify/Classify/Evaluate incident types, priority, and service interruptions Records incidents by symptom and resolution Perform customer call...

Main Duties Define the market for corporate sales services (B2B, Domestic Express, Corporate Accounts) for parcel deliveries and strategy. Identify needs from a product point of view suitable for product management to define the business requirements. Design and develop commercial plans that include sales plans, pricing, and business support for the...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Assists the Chief Audit Executive (CAE) and COE Heads in carrying out the ARC’s oversight responsibility to the shareholders (by...