Training Supervisor

10 hours ago

Quezon City, Philippines WNS Global Services, Inc. Full time

Qualifications: Must be amenable to work 100% onsite at our WNS Bridgetowne Site. Minimum 2–3 years of experience in Corporate Travel training Hands-on experience in at least one GDS (e.g., Amadeus/Sabre) Strong facilitation and presentation skills Confident in leading virtual and in-person training sessions Excellent command of spoken and written English Proficient in creating training decks, manuals, and performance reports Strong analytical skills to assess training impact and identify improvement areas Ability to manage conflicts and provide constructive feedback to learners Job Description Lead the training function for ticketing, group bookings, and email support Act as a Subject Matter Expert (SME) in ticketing to design Deliver effective training programs Conduct onboarding and upskilling sessions for Complex itinerary trained resources Collaborate with operations and quality teams to identify training needs and skill gaps Develop and maintain training materials, SOPs, and process documentation Track training effectiveness using assessments, feedback, and performance tracking Facilitate refresher courses and process updates Ensure alignment with client and business requirements #J-18808-Ljbffr

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