E-commerce Technical Operations Specialist

E-commerce Technical Operations Specialist

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services.

We are currently looking for E-commerce Business Operations Technical Consultant who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

Location: Taguig

Shift: early PH hours (Australia Shift)

Must have skills: experience with end-to-end Tech Operations of ecommerce (Magento) platform

Key Responsibilities:

• Provide comprehensive support for clients' E-Commerce business operations and initiatives.
• Work in tandem with global cross-functional teams to refine E-Commerce platform operations. Support the integration of new technologies and tools to enhance e-commerce capabilities.
• Analyze technical and functional tickets to understand requirements and facilitate effective communication between client and Module teams.
• Take ownership of unique requests related to regional specificities that fall outside the standard tracking framework.
• Identify and address issues and obstacles faced by the subsidiary client, effectively resolving matters of low to medium complexity with the involvement of stakeholders. Possesses the autonomy to escalate situations as necessary.
• Serve as a performance manager, partnering with Regional Offices to assist subsidiary countries in maximizing online sales and meeting performance goals.
• Conduct regular audits of the website to detect and report any functional problems or bugs, collaborating with the technical team to resolve issues.
• Generate and share regular and irregular reports about issues raised by client.
• Take the lead in rolling out new features through end-to-end support, from clarifying subsidiary requirements to hyper care.
• Participate in sales strategies and discussions with the Regional Office and subsidiary to drive growth and enhance customer experience.

Qualifications:

• At least with Bachelor’s degree
• 3 – 7 years of relevant work experience with E-commerce platform (OBS or non-OBS)
• Experience in E-commerce, online marketing, and client relationship management or project management.
• Experience with E-Commerce platform operations is a bonus.
• Must have hands-on experience with e-commerce platform - Magento (Experience with AEM, ECS or GERP are advantageous)
• Familiarity with service/ticket management tools such as Jira or Confluence.
• Familiarity with Project management tools
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with a talent for building rapport with clients and team members.
• Detail-oriented with a proactive approach to problem-solving and process improvement. Willing to work in shifts to support global operations.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to

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