Real Estate Support Specialist

StratifyIQ Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Real Estate Support Specialist role at StratifyIQ StratifyIQ Taguig, National Capital Region, Philippines Join to apply for the Real Estate Support Specialist role at StratifyIQ This range is provided by StratifyIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $6,600.00/yr - $8,400.00/yr We are looking for a self-sufficient, tech-savvy, and service-driven support professional to join our growing real estate operations team. In this role, you'll be responsible for delivering exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.This is a hands-on role for someone who enjoys learning independently, can manage multiple communication channels at once, and is comfortable building client-facing responses without relying solely on templates. Strong English skills (both written and verbal) are essential.What You’ll Be DoingSupport Clients: Serves as the first point of contact for agents, brokers, and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce. Troubleshoot Issues: Assists users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues) General Support: Guide users through platform challenges and self-learn tools to stay one step ahead. Escalation Cases: May assist with testing and researching issues before they become problems. Process Oriented: Follow a standard operating procedure for issue resolution, while maintaining a high level of professionalism and real estate-specific knowledge to support client retention What You’ll need2+ years of customer support or technical experience Experience in live chat or tech support environments Strong written and verbal English—able to write your own professional replies Comfortable multitasking across chat, email, and task tools Quick to learn new systems and troubleshoot on your own Organized, reliable, and detail-oriented Willing to work a flexible schedule between 8 AM – 10 PM ET, including weekends (you’ll get two weekdays off) Nice to HaveReal estate support Understanding of CRM tools, transaction management platforms, or MLS systems. Familiarity with platforms like Intercom, Dialpad, Salesforce, or Google Workspace What We OfferCompetitive compensation with clear growth potential based on performance. Fully remote work with long-term opportunities. Work with a collaborative, high-performing team that values your input and autonomy. CompensationStarting Salary: $6,600 USD annually Performance-Based Raises up to $8,400 USD Bonus incentive $200-$400/mo USD based on exceeding metrics Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Sales and Management Industries Telephone Call Centers Referrals increase your chances of interviewing at StratifyIQ by 2x Sign in to set job alerts for “Real Estate Specialist” roles. Leasing Associate to the US Managing Director Manila, National Capital Region, Philippines 2 months ago Manila, National Capital Region, Philippines $7,800.00-$8,000.00 6 months ago Operations Manager - Property Management, Work From Home Manila, National Capital Region, Philippines $7,800.00-$8,000.00 6 months ago Taguig, National Capital Region, Philippines 2 weeks ago Operations Associate / Manager (Vacation Rentals) Manila, National Capital Region, Philippines $7,200.00-$7,800.00 2 months ago Implementation Specialist - Back Office Products Taguig, National Capital Region, Philippines $8,400.00-$9,600.00 4 weeks ago Manila, National Capital Region, Philippines 2 days ago Taguig, National Capital Region, Philippines $7,200.00-$9,600.00 4 months ago National Capital Region, Philippines 1 day ago Manila, National Capital Region, Philippines $7,000.00-$8,000.00 2 weeks ago Taguig, National Capital Region, Philippines 5 months ago Pasay, National Capital Region, Philippines 6 months ago Manila, National Capital Region, Philippines 3 weeks ago Valenzuela, National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 5 months ago Makati, National Capital Region, Philippines $12,000.00-$14,400.00 4 months ago Marikina, National Capital Region, Philippines 1 month ago Manila, National Capital Region, Philippines 1 week ago Marikina, National Capital Region, Philippines 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr